Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

International Shipping Label Not Processing

I can't process an international shipping label. I was able to process US labels without any issues. My buyer selected USPS First Class Mail International / First Class Package International Service as the shipping option but only eBay International ...

Missing Shipment

About 3 months ago I shipped a package to a buyer from eBay. I dropped off the package myself qt the US post office. The person at the desk asked me if I wanted a receipt but I declined regrettably. At the time I thought to myself that I didn't need ...

GSP customs constraints?

Sellers, Yesterday 3 reps and a rep supervisor told me that cameras could not be sent to Hong Kong via GSP because a private eBay database says that they will be rejected at customs because they are "fragile." My Hong Kong buyer (7200+ feedback) has ...

usps surcharges

effective april 3, 2022 usps will add surcharge fees to packages over 22"--$4 and over 30"--$15 as well as a $15 surcharge as well as using dimensional weight pricing for packages over 2 cubic feet..............goodbye usps no longer a customer

Global Shipping Program Follow-up on tracking

I sold and shipped an item with GSP, I have tracked it and it should have been delivered March 21, 2022, Where can I call to follow up on this for my buyer?

How can I explain to these sellers how to fix their shipping policy

Hello, I'm trying to cop a xbox one s and I see some of these listings of sellers with like 1-5 feedback in total, and they are selling these xboxs which weight like 6.4lb which shipping max should be $15, but they choose USPS which only gives good r...

Combined Shipping - Good Idea?

I am preparing to list several "lightweight" items on Ebay, that if several were consolidated into one package, would not exceed 13 oz. This would be great for Buyers, so I am contemplating offering "Combined Shipping". However I am skeptical because...

Typo on buyers address (my address) and item already shipped, how to fix?

Hi guys, I'm a first time buyer on eBay, and just noticed that I have a typo on my address (eg: instead of "Street name 1000" it said "Street name 100p"). I already corrected it, but I'm afraid if it's too late; I bought an item yesterday and noticed...

Shipping with USPS Priority Mail Tyvek envelope

Hello Everyone!I posted earlier in the wrong forum so I'll ask here.When purchasing shipping labels there isn't a Tyvek envelope option, I know that they are not flat rate and that weight is a factor. Are the Tyvek envelops considered a large envelop...

How do I get more money to cover shipping costs?

How do I get more money from the customer for shipping cost on an item that’s sold?

Resolved! Buyer wants me to reduce size of package to trigger lower shipping

I am selling a very light item (a plastic blow mold decoration), but it's tall, so it's pushing the shipping up pretty significantly across all shippers, even at the slowest rate. I have buyers telling me that if I reduce the size of the package - or...

Is there a way to list or download a report of all my active listings shipping dimensions?

In checking for USPS deemed oversized items by manually looking at them in Seller Hub-listings-manage listings, I found all kind of problems including that I have an unknown amount of listings without the default package size of 7x4x4. I'm not sure h...

Resolved! eBay Standard Envelope

Can eBay Standard Envelope be used to ship to Puerto Rico? Please no long winded answers. All I want to know is the eBay system going to allow me to print an eBay standard envelope label to Puerto Rico? yes or no.

Buyer gave me an address that doesn't work.

Buyer gave me this address (I x'd some letters for privacy ) Alexxxxx Xxst4201wxxxxxxx Avenuesuite B-2 BNB-900KN west palm beachMiami FL 33409-4778 USPS shipping system says this is not valid address. I contacted the buyer and asked "What is your cor...

USPS Acceptance Scan Woes

I just spoke to my postal carrier. He says his route is too busy to do acceptance scans. So does this mean if a package arrives late, I'm going to get dinged because I have no way to verify that I shipped within my handling time? I'd drop off at the ...