Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

To Poland and back

On February 20 I shipped a t-shirt to someone located in Poland. eBay suggested I ship it by eBay International Standard Delivery. The t-shirt came back to me today. it had a number of rubber stamps on it, all of them in Polish. I don't read Polish, ...

Labels printing in center of paper instead of two to a page

All of a sudden my labels are printing vertically in the center of the label sheet. Previously they would print horizontally so you could print two to a sheet of paper/shipping label sheet. Currently they are printing in the center, crossing over two...

Mail doesn't always get picked up / delivered...

Our mailman doesn't always pass by our mailbox, I don't even think he / she comes down our road, not sure what the problem seems to be... We just moved but we had this problem at the last address too, it's really annoying because it causes "late" shi...

First post here.....I NEED HELP......eBay shipping tracker not working and I'm getting hit hard !

So, I've tried to contact eBay 4 times now.....no success. Either they act like it's been taken care of, or they just don't have anyone to help me. They keep sending me a canned response that doesn't fit my issue.I have a buyer who's routinely purcha...

Resolved! Won't allow me to edit my shipping policy

I'm trying to edit/update one of my shipping polices. I'm on tab for account-business policies, on a desk top. Every time I edit I receive an error message. "Please provide the correct information in the highlighted fieldsThis policy is the same as y...

Who gets whats leftover from shipping cost? Me or eBay?

I was just wondering with the new system who gets whats leftover from shipping cost?If the book is $3.45 to ship but it turns out to be $2.89 does the seller pocket the rest or does eBay keep it for themselves?

Free Shipping

Many times when looking for something on the internet (not eBay) I will receive advertisements for the item on eBay. Is that what they call a Promoted Listing? Why does eBay advertise Free Shipping on these other web sites but when you click on the i...

Shipment to Canada

Can I ship paintballs to Canada? Via United States Postal Service?

Ebay billed a shipping label to paypal instead of pending funds. Do I need to track that?

Today Ebay billed a shipping label to paypal instead of pending funds. Never had that happen before. Do I need to track that expense separately on my spreadsheet or will it show up in my selling expenses when I download them all at the end of the yea...

Fault item

Hello, I just want to know my rights. I recently purchased a 3D printed dagger from a seller and it was printed in parts. The middle parts of the dagger don’t got flush together. I mentioned this to him and he stated “Umm they might of got heated in ...

USPS Gets An F

Fair warning to sellers using USPS for shipping. I've been a seller for 21 years and due to USPS refusing to refund me for an item they broke I have turned to another carrier. If you file a claim for damage, you will need to jump through hoops and yo...

Resolved! Delayed shipping

Hi. I don’t have a store; not big enough. So I can’t use the store-on-vacation benefit. We just started about a 10-day vacation. Checked email and an item sold this morning. Contacted the buyer to let them know I can’t ship until May 1 or 2, and gave...

When offering multiple shipping options - shouldn't the CHEAPEST be displayed to buyers?

I noticed when I listed an item with 3 options - it shows one of the higher shipping prices. Shouldn't the listing default be to show the lowest of the seller offered services?

How can I get a refund for $180.00 in shipping fees?

I used the “flat fee to all” feature when placing ads and transported/paid for items to shipper carriers using my personal Visa card as I used to do in years past, you know back in the Pay-Pal Day era. Customer service won’t refund me my money that w...

Delivered to wrong address then ghosted

I pre-ordered an item last September to be delivered in March. When it shipped, I learned after a week it was delivered to the wrong address. After getting in contact with the seller, we both tried to get in contact with the person at this address, b...