Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer Returned Different Item

Hi All Wondering what my best course of action is here. Buyer initially opened a return case claiming defective Item He sent in the return, I just went and checked it and noticed he sent me the wrong item. I sold him an xbox halo elite controller and...

Resolved! How long does it take for buyers to receive the item within USA?

How long does it take for buyers to receive the item in the USA after the item arrives in their country?

Resolved! How to access eBay standard envelope for sending postcards

Resolved! Shipping Label Will Not Print

I received an order from a customer in Chile. When I go to purchase and print the shipping label (through the "eBay International Standard Delivery" program), I get a "Something went wrong and we were not able to generate the label" error - every tim...

Resolved! Authenticity Guarantee Shoe Service

I recently bought these shoes and it was authenticated but the right shoe was the wrong size. The authenticator failed to inspect both shoes and they didn't see that the right shoe was a different size. I opened a case with ebay's help to only get it...

Resolved! UPS International shipping won't show up in Print Shipping Label

I have an auction for an item going to overseas from US. The shipping in the auction specifies UPS Worldwide as an option. UPS ships to that country. I invoiced for that shipping to that country, buyer paid. In the shipping window it shows he paid fo...

Resolved! Shipping quotes in auctions not matching the shipping at checkout

Hey, I'm really perplexed about the shipping rates? When someone looks at an auction, it gives what is basically the 'retail' shipping cost, then charges me the 'discounted' rate when I buy the shipping label. Sometimes this is only a few percent, bu...

Orders Page - Sort By option keeps resetting to date sold

Noticed a couple days ago now that when I go to print out my shipping labels I sort by buyer name or username so that I can combine on orders (easier for me). However if the page reloads for whatever reason it defaults back to "date sold". Has anyone...

USPS Parcel Select a glitch that just cost me over 50 dollars

This is my first time on the boards. As of June, I used USPS Parcel Select to ship ten packages. It is still an option when you post an item, but when you select shipping all you get is USPS Priority Envelope. A Coach purse, a 12-inch tall by 8-inch ...

Resolved! Combining two orders from the same buyer with free shipping?

I listed a flute in an auction and a buyer inquired about the 'buy it now' price. I told them that the buy it now price was $200 and that this was the minimum I'd accept to end the auction early. They told me about their difficulty finding an afforda...

ups and fed ex shipping label fees

over 90% of my earnings go to this shipping label fee,I was told that I need to do dimensional weight and after doing this it had no effect.The label fees are crazy high ie,. (casserole bowl sold for $25 was about $12 to ship then got a shipping labe...

Account Settings

Hi, does anyone know how the same day shipping works in “My Account”? I don’t do same day shipping but you have to check the days you work and then it requires you to pick times for same day shipping…if payment is received by, you will ship same day....

Damaged shipments

When an item is received broken during shipment who should file a claim with the postal service, the seller or the buyer? I would think the buyer should. Any suggestions?

Remove shipping fee

I just sold an item to a local who'd like to pick-up. How do I remove the shipping fee?

Resolved! Buyer wants to ship it to a different address.

So the buyer purchased an item and wants me to ship it to the address he put in the buyer notes rather than the label. The buyer has a 100% rating and does this to apparently avoid his states sales tax. Will this void my seller protection or screw me...