Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Buyer purchased large item and wants to use USHIP to deliver. How should i get my psyment?

An out-of-state buyer purchased some large items from me and wants to use USHIP to pick tbem up and deliver them. Obviously Uship driver isnt going to pay me the cash at pickup so how should I have buyer pay me? Should they just pay through ebay or s...

Has anyone shipped an expensive item to Japan lately?

What are my best safest options? How do i guarantee delivery? What kind of insurance should i use?

Resolved! Package showed up, but item was taken

I ordered a sports card from eBay and it was shipped VIA eBay standard envelope. The envelope arrived empty and one side was opened and my card was gone! I suspect it was stolen in transit because clearly someone used a knife to open the side of enve...

Resolved! Non complaint buyer

I am a seller on Ebay. I received a offer on a item. I was going to counter offer and before I could the buyer purchased my item for less than I was asking without me agreeing to it. I canceled the order and politely told him I did. He is now sending...

Resolved! Covid Shipping Delays/Refunds

Hey all, I'm having an issue with a buyer. Last night they requested a refund as an item I shipped on December 5th has not arrived. I know this is due to USPS related Covid delays. I responded to their request with their tracking number, the fact tha...

WOW! FedEx rates with 80% discount. Who knew?

I ship a lot from here in SC to the West coast. It's expensive from one coast to the other. I lose on some items, but charge enough shipping overall to even it out. Today I had a package that was going to cost me $23.50 to ship to CA priority mail. 5...

NEW USPS Shipping Platform called GrandShipper (Love it!)

Hi All -Just spoke to USPS Sales Representative and suggested GrandShipper as the software solution outside of eBay. They seem to be similar to Pirate Ship but have a simpler and easier UI (User Interface). I was able to connect my eBay account(s) an...

Cannot print a label for January 3., 2022

January 3, 2022 is not a choice in the drop down for purchasing a shipping label through Ebay shipping. January 3rd is not a holiday and USPS is open for business. So far I have called Ebay customer support, reached out to AskEbay on Twitter and did ...

Printing label page not showing up.

My printing label page is not showing up in my computer. So I started printing it from my iPad. Now in my eBay app a window is popping up stating to do the printing from my computer. So the options to print my labels with eBay are disappearing! Why i...

International shipment

I am shipping a package from Illinois to Finland. Customer says eBay shows a $50 shipping charge thru eBay Global shipping program. Where do you drop the box at for pick-up?

EBAY ALTERING SHIPPING TIME

I hardly ever offer free shipping and I have my ship out days set for 5 mainly because I use USPS and I like that extra cushion.That being said I do ship out 1-2 days after a sale and I have lots of positive feedback that states (fast shipping) to ba...

Can I put a thank you sticker on the outside of a package I'm shipping via Media Mail?

I have these small (1.5" diameter) thank you stickers that I like to put on the outside of boxes or envelopes that I ship to my customers. I know Media Mail has a lot of restrictions. My question is: Can I put one of these thank you stickers on the o...

Please breakdown shipping boxes from usps and the the choices ebay gives us to pick for the postage.

Hello my fellow members. I hope you all are having a blasting new year. I am new here and am trying to figure out this shipping thing. So far I mark everything as flat rate box. which is easier at the moment and eBay gives you every option.. But I do...

Resolved! Buyer wants me to either ship to different address or delay shipping.

Auction closed today and buyer has already submitted payment. (I was going to be shipping it via USPS Priority tomorrow.) Several hours later they emailed to say that they will be out of town during the estimated delivery date next week and asked me ...