Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to mark item “shipped”

Hello, I sold 2 separately listed items to same person. Created one label and shipped them together. Entered same tracking on both items. Now only the item I used to create label is showing as “shipped”. How do I mark the second item “shipped”?Thank ...

International customer refused shipment.

Hello there, Well in all my time on Ebay I've never had a customer refuse a shipment. And of course it has to be an international customer. How do I go about this? I really dont' want to deal with messaging her and badger her about why she didn't acc...

Resolved! How to find shipping discount when listing an item?

Hi, I'm new to listing on Ebay. I'm trying to find where I would see the shipping discount when I set up a listing. I'm using a priority mail flat rate padded envelope or flat rate box for the item. When I enter either, it comes up w/the retail cost....

USPS Discount Postage Program

Hi everyone! We know there has been some chatter and concern over the possibility of the USPS ending discount programs and we’d like to assure you that any changes made will not impact the eBay label rates for USPS.

I can’t add USPS First Class Mail to Canada?

I’ve had a few people contact me from Canada about one of my items. I decided to change shipping so it can go to Canada but the only one eBay is allowing me to use costs $14 instead of the cheaper USPS option of $4, does anyone know why? Thank you fo...

Best Shipping Method

Very new to selling on here. How do you find the best shipping method these days? What shipments have always active tracking numbers?

Resolved! Sometimes you just have to laugh! Buyer wants delivery in one day, but pays for FCM

I wake up this morning and see a new order. I print my label and put the package out for pickup as I do have a morning mail delivery/pick ups. Then, I see a message from the buyer who states she wants it by tomorrow evening. Please note that she paid...

Resolved! Media Mail Shipping Costs

Has ebay changed the amount they charge for USPS Media Mail shipping? Twice today I was charge $3.49 shipping when the previous cost in the past was $3.19. Do I now have to go through all my listings and change the shipping charges to reflect a new p...

Zippo Lighters SHipping problems

Hello ebayersI am a new seller here.I sold three zippo lighters on ebay,everything fine until I tried to dispatch them.When it was going through the scanning process they were returned to me from the post security.I tried again and the same thing hap...

Shipping

Shipping issues

Shipping to Nigeria and other African countries.

Hello guys,I'm a buyer and new to this platform. I'm realizing that shipping a product especially from the US, UK and Australia is a huge problem. I've seen lots of fine products that I'd love to buy but the shipping option isn't flexible for Nigeria...

Package appears missing at sellers post office

I sent a package [large envelope] to a buyer on July 6, 2022 which he hasnot receive.Have sent other packages since which he has received.Did refund the buyer.The tracking number shows package as in route but has not moved since the 8th.Unable to con...

Resolved! Types of Shipping

I am about to list my first 8x18 photographs & lobby Cards and would like to know the must efficient way to ship them. Any help will be appreciated.

Buyer claims item was damaged to get refund

A buyer purchased a bra from me that was inspected before posting and shipping. She messaged and said the item arrived damaged. That it has a tear in the side of it and it arrived in the mail that way. That is impossible as it was shipped in a padded...

Resolved! didn't upload tracking number, now my seller rating lowered from top seller to above standard

So I have 3 items that I listed and sold but did not use ebay labels. I of these items, the buyer actually picked up from me, so obviously didn't ship therefore couldn't up load tracking for that one. I even had buyer pick up as an option in my listi...