Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Shipping with USPS Priority Mail Tyvek envelope

Hello Everyone!I posted earlier in the wrong forum so I'll ask here.When purchasing shipping labels there isn't a Tyvek envelope option, I know that they are not flat rate and that weight is a factor. Are the Tyvek envelops considered a large envelop...

How do I get more money to cover shipping costs?

How do I get more money from the customer for shipping cost on an item that’s sold?

Resolved! Buyer wants me to reduce size of package to trigger lower shipping

I am selling a very light item (a plastic blow mold decoration), but it's tall, so it's pushing the shipping up pretty significantly across all shippers, even at the slowest rate. I have buyers telling me that if I reduce the size of the package - or...

Is there a way to list or download a report of all my active listings shipping dimensions?

In checking for USPS deemed oversized items by manually looking at them in Seller Hub-listings-manage listings, I found all kind of problems including that I have an unknown amount of listings without the default package size of 7x4x4. I'm not sure h...

Resolved! eBay Standard Envelope

Can eBay Standard Envelope be used to ship to Puerto Rico? Please no long winded answers. All I want to know is the eBay system going to allow me to print an eBay standard envelope label to Puerto Rico? yes or no.

Buyer gave me an address that doesn't work.

Buyer gave me this address (I x'd some letters for privacy ) Alexxxxx Xxst4201wxxxxxxx Avenuesuite B-2 BNB-900KN west palm beachMiami FL 33409-4778 USPS shipping system says this is not valid address. I contacted the buyer and asked "What is your cor...

USPS Acceptance Scan Woes

I just spoke to my postal carrier. He says his route is too busy to do acceptance scans. So does this mean if a package arrives late, I'm going to get dinged because I have no way to verify that I shipped within my handling time? I'd drop off at the ...

Global Shippers-RUSSIAN FEDERATION!

I have been going through some of my listings to revise them, & I ship globally & their is a section to add services, But I NEVER check any boxes, because I figure if ebay sells there they would let me know, But I don't offer any countries specifical...

Ordered February 14th still not here

Seller refuses to respond to me at all. I have bought about 50+ coins from him and have not received any of them. 1st order date back to February 14th. I could have walked to California from Georgia and back in 45 days. eBay is not stepping in to hel...

Shipping Cost Question

I've recently used ebay for the first time to sell my control4 amp. I sold the amp for $450 + $56.41 in shipping. So my question is do I get the $56.41 to help me for shipping? If so, when do I get that money? Thanks for the help.

Resolved! EDD with tracking info - What next?

Hey eBay communityI understand that opening an INR is the way to go but this one is a little bit different.I purchased an item. EDD was March 24th, today April 3rd the item has still not arrived. According to Ship24, the item arrived at customs on Ma...

Late shippment penalty on sellers record that shouldn’t be there

My bf has a late shippment penalty on his eBay account since the post office had a delay in the deliver of an item he sold. It was shipped on time and the rest was out of his control. Who can he contact to dispute it and potentially have it removed f...

Postal Geometry FYI...

If you have a long item and don't want to incur the new USPS charges....A square box that is 22 x 22 has a diagonal (hypotenuse) measurement of 31 inches. While these numbers are rounded and approximate, the point is, you may be able to ship somethin...

Anyone have any alternative shipping solutions to offset recent USPS $15 fee for package over 30"

Anyone have any alternative shipping solutions to offset recent USPS $15 fee for package over 30". I have shipped a lot of golf clubs and USPS postal tubes were a cheap alt at approximately $12 cost for priority shipping. With this rate hike, obvious...

Priority Mail Padded Envelope question about folding - any USPS employee know?

Hi All, I ship items weekly in USPS Flat Rate Priority Mail padded envelopes. Due to some items being smaller than the envelope and to help prevent damage by delivery person who may roll or fold to fit in addressee mailbox I often fold down the top h...