Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay screwed up international shipping label with old tracking numbers!

I sent two separate packages to Canada on Wednesday, separate customers. One customer is already writing me to ask why we haven't sent the package yet. So I checked the tracking number that was automatically inserted by eBay, and there are zero resul...

Resolved! Can't mark item as shipped.

Sold an item and shipped it out. Was a coupon so all I did was put it in an envelop with a stamp, then went to "Seller Hub: orders" and used the drop down to mark it as shipped. I've done this hundreds of times before without a problem. This item wil...

How do I send a ship invoice to buyer after paid

I am new seller. The buyer paid for shipping but I underpriced it by $178. How do I send a shipping invoice after it's paid and shipped to get my additional shipping fee paid. The buyer agree to pay the rest of shipping

Shipping order to from Mainland US to Guam, Seller Hub says international??

Very vexing, but my invoice options for shipping to Guam are all International. It’s a normal USPS Domestic Flat Rate to ship to Guam, but it still only shows international shipping options. Guam is part of the US like Puerto Rico, etc so I’m not sur...

Need my order!!!

I ordered a product to be shipped to Chicago and they sent it to FLorida....NOBODY gives me an answer on how to get my product where I asked ( and payed) for.PLEASE can somebody help me???Fedex Lies and Ebay has only "machine" messages.Thank you for ...

Global Shipping issue

I've read all possible documentation and talked to support (offshore) twice. I can't get a straight answer. I intend to offer and item that weighs 25 pounds and believe it will sell internationally. I keep hearing that I MUST use USPS, even to the KY...

Resolved! Arrival Time Deadline for International Packages?

I have a buyer in Mexico who claims that there is a 17 day deadline in which a package must arrive by. Is this true? I shipped a package to Mexico (from Greenville SC) on June 29, 2022. Buyer wants a refund because package hasn't arrived and it's "pa...

Shipping info change?

Has anyone else had their previous sales showing up as, "free shipping for buyer, you pay......". This just happened overnight and I don't understand it. I charge almost all my buyers for the shipping

Cannot clear popup message and Custom Text option from Shipping Label form

Okay, this is getting silly. I cannot get through the Shipping label form without these two annoyances: For the past few days now, I've been dealing with this silly popup appearing every single time I go to print a label:Clicking the (X) will only ge...

Resolved! Item says delivered....Buyer says it wasn't

How do you folks go about these possible returns? Tracking says the sports card was delivered to their address and buyer says they never received anything. Buyer says they went to the post office and with a tracking number they are SOL.........ebay s...

Can't purchase postage

Have contacted Ebay multiple times, but anyone else having this issue with not being able to purchase postage. Just spins and then says "We were not able to take the payment."

U.S / Canada Shipping Cost

International shipping costs are outrageous . I shipped a 4 oz item from Niagara NY to Niagara Canada where , from 1 P.O. to the other is perhaps 5 miles and both are 1/2 mile from the border . USPS charged $16 for 3 oz. and there was no import fee ....

Made a sale for $10 and only bidder is complaining about shipping

I just started my re selling business here and not very familiar with different shipping rates, I posted a listing based on another similar item and even though I adjusted packing measurements it came out to $8 something dollars, now this person won ...

International Shipping

I have only been shipping within the U.S. for the last several years but was thinking of branching out. For those of you that ship internationally, do you use Global Shipping, eBay's International Standard, or no program at all? What has worked for y...

Resolved! New Trading Card Shipping Method - Packaging Questions

This was accidently posted in one of the newbie forums by mistake so I'll take a second shot where it belongs. Despite complaints I've read in this forum, I'm willing to give this a trial run. Anybody know where just a couple of the paperboard kind c...