Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller cancelled order using problem with shipping address as an excuse

Why can sellers cancel an order by saying there is a problem with the address and refund your money without giving you a chance to find out what the address issue is about? I have bought many items on Ebay and never received a message like this befor...

FPO military addresses and shipcover

Never had a buyer with a FPO address before. I notice I can purchase shipcover insurance. This would cover it if it got lost?

Cant figure out domestic shipping

Hello guys! First time selling on ebay, and I am a bit confused with the shipping. I have currently set up my first item to have a standard shipping (flat rate) for 6 usd for domestic shipping. When I go to my listing after, I see that it picks "stan...

Received payment but the item is not available for sale

Please contact me regarding I received a payment but the item is not available for sale. How do I refund the buyer? Thanks

Porch pirates

How do you protect yourself from shipping an item and having it stolen by porch pirates, or the buyer just claiming that it was? Do you always ship items with a signature required?

Tracking numbers

No all my Tracking numbers are showing any information. I can ship several envelopes at a time all printed the same day and only a couple will show any tracking history they are packaged and prepared for shipping exactly the same way so I don't know ...

Order Confirmation, But Still No Shipment Confirmation E-mail

Hello,I had placed a bid on an item on Aug 15th, but I didn't pay until the next day. I had gotten an order confirmation, but still there hasn't been an e-mail telling me that my order has shipped. I had messaged the seller asking questions about my ...

Resolved! Shipping to FPO address - receive this message- "It was not possible to generate the label.

Shipping to FPO address - message I am receiving this morning - "It was not possible to generate the label. There must be at least one shipping item." I have tried two different browsers. Any ideas? Thank you.

Filing a claim with USPS: Value Validation

I had a damage claim denied by USPS because I did not file the correct "value validation" with the claim. I used to use the PayPal transaction form and it went through without a problem. Does anyone know what to file with managed paymens?

USPS packages missing in New Jersey

Anyone else having trouble with USPS packages going missing in New Jersey? I currently have two packages missing. One is Media Mail and has not been scanned in 11 days, it was supposed to be here July 12th. The other is First Class and hasn't been sc...

Resolved! Seller shipping

Does ebay deduct shipping costs from the seller final sale of an item if you offer free shipping to a buyer? I have separate UPS and FedEx accounts and would ship my item through my account.

Shipping labels bar code error

A few days ago, my labels began printing incorrectly. They're coming out with the bar code lines thick instead of detailed. Like this: I'm using Firefox browser, like I have for many years, and when the print preview comes up, everything looks correc...

Broken upon arrival

Hello, I am super new to this ebay selling. I sent 2 items that were received and they arrived broken. Does ebay have any insurance that covers that? Thanks

The buyer is not helpful

The buy I paid for the phone is not helping

UK buyer wants me to ship GSP (I do not have that as an option at present)

I ship internationally via USPS FC intl Buyer is pretty 'set' on my shipping GSP (she has already paid) Item is under 15oz limit However, I am not signed up for GSP How do I sign up for it and do I have to refund her purchase and have her repurchase ...