Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Wrapping a package for shipping

Hello everyone. I am new to selling on eBay. I just sold a pair of boots that are in a shoe box without any weird slopes to it. It is literally a perfect rectangle. Is it okay to wrap it with a nice thick, shipping type of wrapping paper or is it bet...

Seller sent me wrong shoes

I bought Nike Air Jordan 1 for my son for birthday and my product went through Authenticator thinking it’s legit but when I opened the box they sent me Yeezy shoes. I want to return it and get my money back but since it went through the Authenticator...

Sunyou shipping irregularities

I'm having a bit of a problem. Three of my recent orders seem to have vanished into thin air. According to the tracking information they arrived in the country in April, March, and even February already but none have been delivered yet. The common fa...

Resolved! Change from local pickup to shipping

Buyer initially wanted local pickup, now wants to have it shipped. Buyer has already paid. How do I change it?

USPS Package Insufficient Address Then Lost

So I sold a buyer a pair of NOS electron tubes last month. Bought the eBay shipping label, attached, and dropped off at the USPS. Tracked to the city of delivery then "Insufficient Address - Returned To Sender". Then, nothing. I filed a package find ...

SmartPost/Fedex - no pickup scan?

Dropped off my SmartPost package at a FedEx drop off location yesterday. I know that the packages on the site were picked up at 4pm, but my tracking info today still says label created. Is this normal?

How generous are you with the delivery option you select - Price vs Time

On somewhat larger items (for me) like shoes and small kitchen appliances, I usually list them as standard shipping so that I have the option to choose which one I want. Well for instance today I sold a pair of shoes and the shipping cost via FedEx w...

FedEx "Address Correction Fee"

I'm posting this as an FYI as it's something I have been dealing with Ebay for the past 2 weeks.I shipped something to a buyer, with an Ebay label, and the buyer selected FedEx. I made sure I included the correct weight and measurement of the box whe...

Resolved! trustworthy

Is free shipping reliable?

Resolved! How do I find out if or how much I will be charged for return shipping US to China?

Hello kind folks! I did a search before posting, but the search function is terrible and didn't give me any results. I don't believe that this question has really not been asked before :-). I ordered an item that turned out to be defective and probab...

Can Not Print Labels - Open Return Balance Disallows Fedex/UPS label Printing Help!

I have had a high valued item get damaged in transit, and the buyer has returned the item. It has caused my balance to go negative, of which I can not add to, to make right. I have a buddy that also has a store, and during periods like this he has be...

Resolved! Shipped to vacant address

So two packages are being returned to me because the address given by the buyer was a vacant address. Im assuming it was an input error by the buyer. However I offerred free shipping on the items. If the buyer doesnt want to now pay for shipping to t...

How do I send a return label to my buyer without initiating a refund request?

OK, so I made a mistake when shipping two orders of different quantities of the same small but heavy item to two different customers. One ordered 5 pcs, the other ordered 25 pcs. I've already shipped replacements to the buyer who got shorted so they'...

I want cancel order

I want to cancel the order because I made a mistake in choosing, but the seller does not respond

Turned an INR into a positive experience by apologizing.....

Sold a widget domestically and shipped same day. Package ended up visiting MI, TN, and PA, before landing in Florida, where it sat for a very long time. Estimated date of arrival came and went. Buyer finally began to ask about it a full week after ED...