Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer switched shipping option

I offered expedited shipping at an $11.50 cost to the buyer, which she paid, but has selected Priority shipping at a cost of $17.00. Can I just print the label and send it as specified in the listing? I've never had this happen before.

Resolved! How to wrap vinyl 45s in bulk?

I have a collection of nine 45 rpms by one performer that I want to sell in bulk in the USA only. How can I wrap them to withstand shipper mishandling? Thank you!

Shipping Label Refund

Hello everyone, hope everyone is doing well!On May 31st I accidently printed two shipping labels that were purchased on Ebay and here it is over a month later and no refund. On the shipping labels page it shows "void requested" for those two labels. ...

Item damaged during shipping

I shipped an item that was damaged during the process. I filed a claim & have received no confirmation that eBay received or is working on my situation. The item is valued at over $3,000 & was purchased for $1,525. Any advice on where I should start?...

Changing the e-mail address - unsuccesful

I deleted my old ebay account, and try to use the same e-mail address with my new account; the system does not allow it. It says the e-mail address is still in use. Is there a time period to wait it to be available with an other account, or what is t...

When is eBay going to do away with the Reasonable Shipping Cost in the Detailed Seller Ratings ?

When is eBay going to do away with the "Reasonable Shipping Cost" in the Detailed Seller Ratings ?With the U.S.P.S. Rates Going Up Once Again (4th time since Nov.) - Non Sellers are Unaware &Reasonable Shipping Rating will be going down ... Time to D...

Order delivered so soon?

Has this happened to anyone else? What should I do? I placed an order for a vhs tape and the next day the seller created the shipping label. A few hours later it is now marking “delivered in/at mailbox” at the same location as shipping label created....

Shipping international to Peru

Hello,Can anyone give me direction as to what would be the safest, easiest and most cost effective way to ship a 1.4lbs package L 9 x W8 x H6 to Lima, Peru? This will be my first International shipping. I have been asked if I ship to this country and...

Combining shipping

I have a buyer that purchased one of my listings and wants to combine shipping on another item. Do I have to unpack each one and start a new listing with both items in the same box?

Unable to change wrong tracking number for a Global Shipping Customer

Hi fellow sellers- I do not own a scale or printer so I have the USPS weigh all my packages, print the labels, and provide the tracking numbers to me on paper receipts that I then manually enter into the individual sales in my eBay Seller Hub and the...

Refund on shipping

How do I give a refund on shipping when the person paid for 2 items, 2 postage and i combined the shipping for 1 shipping label. The person is due full shipping refund on one item. Thanks.

shipping labels

Several times I wanted to print a media mail shipping label using USPS and could not so I had to go to the post office. The media mail area is grey which means I cannot select it. It is not the size because they are within the size eligibility and th...

Resolved! Shipping charge report

Is there such a report on ebay through which I could see how much of the total sales was the delivery. So I calculated with my hands today that out of $ 1000 sales per month, buyers paid $ 287 for delivery. But I would still like to see somewhere a r...

Has This Happened To You?

Hi folks, I went on a long hiatus from selling and have recently started back. I have a pretty specific routine of offering free USPS Priority Mail and after I ship, I sent the buyer a photo of the receipt with their tracking number. I also put the t...

Buyer returned 2 items to me using duplicate label. One was mine and other is not.

I received a return and refunded the buyer. A few days later I get another package from the same buyer with same exact label/tracking number but it is not my item. I spoke to eBay and they said to return it to the post office. Which I did yesterday a...