Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

SpeedPak Policy

Hi. I am from Sri Lanka. I received an email regarding SpeedPak and want to know more about this policy.

Resolved! how to add insurance on parcel package

how to add insurance on parcel package

Is anyone else dissatisfied with the order tracking on purchased items?

Tracking is lacking. More often than not anymore all you find out is that a tracking number was provided, and perhaps that item was dropped off or picked up, and then nothing until the item is delivered. Estimated delivery times don't seem to mean mu...

The payment info page is not showing the sales tax

The buyer messages me 55. + 22. = 77. not 81.62 I message him back with a copy of the invoice I feel like I'm going to lose this sale.

Resolved! Puerto Rico is not classified as part of US by Ebay

Apparently due to a coding error some time ago which ebay cant be bothered to fix, Puerto Rico is blocked by sellers who think they have included it by selected "shipping to us territories and protectorates". Sellers must go to International shipping...

Seller sending me item even after I told them I didn't want it and got a full refund

So a while back, I bought an item from a seller, and when it hadn't shipped yet, I asked when the item should be shipped. The seller than messaged me and said the listing they made was wrong, and didn't have the item, and apologized and said they wou...

How to process a UPS claim for a label purchased on eBay .... troubleshooting.

I asked devon@ebay what a seller should do when UPS says that eBay is the customer and must file the claim. We know that's not the way it should work but I have seen a number of posts where sellers have run into this problem. I wasn't sure if the shi...

QR codes on eBay labels but not Pirateship

There have been several posts questioning the new QR codes that are appearing on eBay labels. Interestingly they are NOT being printed on USPS label on Pirateship. Experience has shown that PS is usually right on the ball with shipping changes. So on...

Is my order lost?

Hi all, I made a purchase on ebay and the seller shipped my order via ChitChat US Tracked and assured me multiple times that the order shipped FROM the USA (Niagara Falls, NY) but the tracking number shows Chitchat that the package departed Vaughan, ...

eBay standard envelope

WhT can’t other items like patches, tickets and etc be encoded in eBay standard envelope as long as they fit in a standard envelope and weighs less than 3

Is something wrong with eBay? I can't load a tracking number.

I've been trying several times in the past 10 hours or so to load a tracking number, and it won't load. It does not recognize that it's the USPS (and that always automatically loads), and when I hit save nothing happens. Anyone else having this probl...

entering tracking information as a seller

when i went to add the tracking information it all went in but i went to hit save and it didnt do anything on my phone. so i moved over to my computer to see if it was a mobile issue but it didnt do anything on the computer either. is there an issue ...

Won't let me enter tracking information

As if it isn't enough that eBay is gouging everyone with these fees especially for jewelry, you can't get a hold of a live person to try to resolve something and when you do it's more than 35 minutes on hold or with somebody who says they're brand ne...

Shipping Alternative to EBay Shipping

Hello. I pay for shipping using my Amex card, which earns me miles/points with Delta for every dollar spent. Recently, I’ve received one of their cards that gives me double the points for shipping purchases. However, points are only earned by direct ...

Is it better to ship by location or flat rate for everyone in the country?

I have an item which shows $13.20 for priority shipping but if it's sent to California it jumps to around $43. This is stopping a sale and maybe many more! If I go to flat rate shipping anywhere in the country it drops back to $13.20 but will I be ch...