Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Resolved! Item arrived damaged buyer says not responsible ? Now what?

Purchased an item which arrived damaged, contacted the seller to inform them of the situation. It appears the items was damaged in transit as they have photos of the item intact before shipping. They stated 'do not return item, submit an insurance cl...

Changing or Removing Tracking Numbers while Return Case is Open

How Do You Change Tracking Number In System? - The eBay Community I just had a seller remove a tracking number (obviously a space holder only) after I opened a not received case. It's been almost 30 days, and I can elect to have eBay step in on Tuesd...

Resolved! Media Mail

Hello, I used to sell on Ebay years ago, and just recently started selling again. I recenly listed an item that I wanted to ship media mail because it was educational material. However, I could not find media mail as a shipping option. I wanted to sa...

Insufficient postage

I am sending an item total weight 6 ounces.Out of habit, I created a label for 4 ounces, the usual weight for items of this type.Since the post office is able to charge sellers for insufficient postage, do I necessarily have to void the 4oz label and...

Resolved! USPS In Transit Arriving Late

Hi! I checked on my tracking for my USPS package for my Poster it’s supposed to be arriving on November Tuesday 29th or December Thursday 01th. but is it’s saying in transit arriving Late. I’ll have to wait for it to arrive.

Postage/Shipping

Can I purchase a shipping label for an item that was not listed or sold on eBay? I want to ship a book to a friend. Can I buy postage and print label on ebay for this? Thank you.

Has global shipping changed recently?

I have been using global shipping for over a year, and it has always been the same. I ship to an eBay hub and they handle the rest. I've shipped to Canada, Japan, Europe and the UK. But now someone from Australia bought something, and it says it's go...

Not sure how to deal with this buyer asking for a more affordable shipping

This is the message from the buyer. This was for the camera I accepted his offer. Thanks for your help. Hello - thanks so much for accepting my offer. I've had something happen when attempting to check out that I've never seen before. The Priority sh...

Resolved! My add said buyers pay shipping however Ebay charged me for the shipping labels. I am confused!

How come I (seller) was charged for shipping labels when my ads clearly stated buyer pays shipping. I am very confused and do not know what to do. 1 item sold for $3.00 plus shipping. Another item sold for $2.00 plus shipping . Ebay deposited .21 cen...

Resolved! shipping

Sold this item, Is this safe to ship. Hello! I just purchased an item from you & accidentally had it sent to the wrong address. I do not reside at X. In fact, that residence no longer exists due to a house fire this summer. I need to change the shipp...

Pirate ship this can't be real first timer? and Question

Someone else suggested I check out Pirateship.com for my shipping on large items. Plugged in a random address on the opposite side of the country for a 30 pound box and Pirateship quoted me $60ish. Where as Ebay is quoting me $$52-$144 for parcel sel...

Item was "damaged" in transit. Now what?

I shipped a motorcycle tank in good condition and packed well. The buyer is claiming damage and has photos of a dent that was not there when I packed it. No obvious damage to the packaging (which he tossed btw). I've never dealt with this before. Who...

duplicate ups labels

I have a situation where I sent 4 ups labels with my address as the return and destination. On the other end what apparently happened is that 2 of the labels got printed 2 times so there are 2 sets of duplicate labels. Does anyone know how UPS will h...

Shipping multiple boxes in one transaction

How do I order separate shipping labels for multiple items ordered in the same transaction?Customer requested fragile items to be packaged and shipped separately. I mistakenly ordered one shipping label and had to submit a Void request. Thanks in adv...

Buyer says Item Not Received ,but USPS marked it as picked up!

I get a lot of buyer's from Doral Florida, and thats because its usually freight shipments to Dominican Republic or Haiti. This order was the same except the item doesnt say delivered to Doral, instead, the tracing says it was picked up in Miami, FL....