Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Print shipping label

Parcel Select Package Vanished

I shipped a $400 plus item via Parcel Select Insured with Signature Confirmation on July 8. I dropped it off along with a Priority Mail package at our local post office. I have not waited in line for my packages to be scanned and to get a receipt for...

Resolved! package is at buyers post office but says in transit

So, I bought a shipping label through eBay, and on the USPS website it shows the package is "Available for Pickup". When I look at the Shipping Labels tab on eBay, it shows that the package is "In Transit", except when I click on the shipping number ...

Shipping issues with USPS

So has anybody tried shipping via USPS an item such as a used cell phone via priority service as that is the default shipping service with eBay and you arrive at the post office or whatever shipping center and they tell you that you're not allowed to...

Item doesn't fit ,to return this item ($25 ) back to seller is $200 !!! What is the right decision

Resolved! Buyer hasn't received an item

I have a buyer that purchased on July 8 , 2022 . I shipped out a medium flat rate priority mail box on July 9, 2022. post office received it and tracking states it left the post office at 4:04 pm that day. Buyer hasn't received the package and wants ...

buyer is requesting refund for item that says it was delivered but never recived

a buyer is requesting a return on an item that i shipped out the same day and bought a label for. the tracking says it was delivered to their mailbox and the buyer is stating it was never there so they would like a refund. i have proof that i actuall...

How to mark item “shipped”

Hello, I sold 2 separately listed items to same person. Created one label and shipped them together. Entered same tracking on both items. Now only the item I used to create label is showing as “shipped”. How do I mark the second item “shipped”?Thank ...

International customer refused shipment.

Hello there, Well in all my time on Ebay I've never had a customer refuse a shipment. And of course it has to be an international customer. How do I go about this? I really dont' want to deal with messaging her and badger her about why she didn't acc...

Resolved! How to find shipping discount when listing an item?

Hi, I'm new to listing on Ebay. I'm trying to find where I would see the shipping discount when I set up a listing. I'm using a priority mail flat rate padded envelope or flat rate box for the item. When I enter either, it comes up w/the retail cost....

USPS Discount Postage Program

Hi everyone! We know there has been some chatter and concern over the possibility of the USPS ending discount programs and we’d like to assure you that any changes made will not impact the eBay label rates for USPS.

I can’t add USPS First Class Mail to Canada?

I’ve had a few people contact me from Canada about one of my items. I decided to change shipping so it can go to Canada but the only one eBay is allowing me to use costs $14 instead of the cheaper USPS option of $4, does anyone know why? Thank you fo...

Best Shipping Method

Very new to selling on here. How do you find the best shipping method these days? What shipments have always active tracking numbers?

Resolved! Sometimes you just have to laugh! Buyer wants delivery in one day, but pays for FCM

I wake up this morning and see a new order. I print my label and put the package out for pickup as I do have a morning mail delivery/pick ups. Then, I see a message from the buyer who states she wants it by tomorrow evening. Please note that she paid...

Resolved! Media Mail Shipping Costs

Has ebay changed the amount they charge for USPS Media Mail shipping? Twice today I was charge $3.49 shipping when the previous cost in the past was $3.19. Do I now have to go through all my listings and change the shipping charges to reflect a new p...