Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Having a buyer pay for a second label

Hello, one of my buyers bought an item but they had an invalid address in eBay and so it was returned to me, they are willing to pay shipping on the item again but I dont know how to add another label for them to pay, any insight is much appreciated....

User avatar by Rising Star
  • 223 Views
  • 2 replies
  • 0 helpful

UPS took my USPS package.....Help...

The UPS carrier accidentally took my USPS package when he picked up 2 other packages that he was scheduled to pick up. The UPS carrier came to the door to get the 2 scheduled shipments at the same time that my neighbor was walking out my door. As I p...

Shipping Charges Still Coming Out of PayPal

So, our payments are now going to our bank, but our shipping is still coming out of our PayPal. We're having to transfer funds from the bank to PayPal to pay for shipping, is there somewhere we need to change that? Our Payments and Checkout is pointi...

Am I protected in this situation?

Hello all, I bit of background before we get into things when receiving a package from USPS since I live in a pretty bad neighborhood and they do not bring a package to my apartment door I always request it be held at my local office for pickup to en...

Combined shipping

I made 5 transaction on purchases that were to be combined with in 5 day period.Is there a way you can help me with this transaction?

User avatar by Explorer
  • 159 Views
  • 5 replies
  • 0 helpful

International buyer won auction but I only ship in the us

I have it set for only shipping in the US. Buyer is from germany and wants to know how much it will be to ship from US to Germany. Can I still ship to them? Doesn’t eBay provide that information for them? I’m a new seller so I don’t know what to tell...

Resolved! Dimensions on USPS First Class Packages

Hi, If I am shipping USPS First Class because it is under a lb., do I have to add the dimensions of the package in ebay when listing? When shipping plushes in poly bags that are large, but are under a pound, it is hard to get exact dimensions. Thank ...

User avatar by Adventurer
  • 1103 Views
  • 13 replies
  • 0 helpful

Thermal Label Printing & Neglecting Sellers Needs

Is there a reason why Ebay refuses to fix the shipping labels so they print on 4x6 thermals as before? No one wants to print on a larger sheet of paper and tape to the box or use a 3rd party site. Currently I have to use the windows snip tool over th...

SHIPPING PREFERENCES

I have marked on my shipping preferences that I do not ship to Alaska and Hawaii. Why does EBay allow transactions from those 2 states to go through when they clearly state that if you have these checked off on your list of places not to ship that th...

Shipping options filter

Of course its free! Nobody's gonna pay you for "local pickup"! I've never seen a listing of an item I like, that I can pick up near my location anyways! Maybe some day, but what are the chances? Obviously, I don't have any desire to scroll through 10...

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