Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Minimum 1st Class Package Size

Greetings All, While dropping cards off at the PO I saw a sign that said "minimum" dimension size for 1st Class Package was going to be 6 x 4 x 1/4 inches. Is this a local thing or nationwide?

Buyer didn't receive the item

Hello dear sellersI had a situation where the parcel was not delivered within 60 days. Buyer ask financial institution to open a payment dispute because item not received. According to the tracking, the parcel is in the transit zone, I can’t say exac...

Constant problem

Asking ebay to step in and help with an order that has not arrived, keeps saying there was a hiccup please try again later. This has been happening for 3 days. What is the problem

Post office will not deliver in time

If your shipping stuff through usps for Christmas. Don’t I found out from my neighbor who is the post master for our post office. He saying expect. Your packages to be delayed He says they. Take them from the post office to the sorting facility where...

Resolved! So where do I go from here...FedEx Overcharge

So where do I go from here...FedEx Overcharge.So, I shipped a snowboard a few states away...Buyer paid approx $18....I shipped approx $17....using eBay FedEx calculated shipping.Okay, I know I may be beating a dead horse here....but I just received a...

Is it okay to ship internationally?

(pandemic COVID-19) More counties were once under lock-down, but it's fine now. Can we deliver the package quickly now?

Combined Shipping in Listings

I have not added any shipping preferences in listings for years as I barely use ebay to sell any more. Now I am trying to list items and combine shipping on the listings page but I can't seem to figure it out. I went to my shipping preferences and ch...

Help

How do I contact a human, please? I have sold and posted an item (wiith proof of posting) which is still being described as needing to be dispatched… this is preventing me from advertising similar items… HELP!

Resolved! Small Glitch on Weight of Package on Listing Page

For about the third time my listing page deleted the ounces I typed in and left the pounds of a package. This is not great since I have no handling fees so am paying the fees on the shipping and I was surprised to see that you can have a 5 pound pack...

Resolved! Shipping in the product box

Do any of you ship large items that are in their original boxes, IN their original boxes? For example https://www.ebay.com/itm/314256861658?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=ssqdkq-gtd-&sssrc=2047675&ssuid=ssqdkq-gtd-&widget_ver=artemis&...

shipped an item with a signature required upon delivery & customer never received item.

I shipped a $60.00 item to a customer with a signature required upon delivery. customer never received the item, I had to issue a refund and the customer. And I filed a missing mail thru my post office and they said that the last known location was m...

Item not in box

I ordered jewelry,star of David from Isreal. The seller has excellent ratings. My package arrived in US and they was an empty box inside. I don't know if I should tell police,USPS police or what? I have no idea if it was not ever put inside by seller...

Experience with Simple Export Rate

So I sold an item to a customer in France. It's over $150. The order detail does say: Tax DetailsFRxxxxxxxx - Import VAT Paid, excluding duties When I use Simple Export Rate (from PirateShip) to create a flat rate label, it does ask me enter this tax...

FDA Solution Should be Provide by Shipping Partners to USA

FDA Solution Should be Provide by Shipping Partners to USAas every big or small seller focused on selling. if EGS or Shipping Partners take responsibility to clear FDA Customs (USA) responsibility Seller can be more focused on Selling rather then aft...

Resolved! Combined Shipping rule

Hello Everyone I would like to set up my shipping rule but can't figure out how. I offer FREE shipping for multiple purchases. If the buyer orders multiple items, they only pay the highest shipping cost. For example, if 3 items have different shippin...