Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
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  • 0 replies
  • 33 helpful

Resolved! Large shipping boxes

Where is the best place to get a large shipping box like 57x27. Thanks in advance for answers

User avatar by Pathfinder
  • 247 Views
  • 10 replies
  • 0 helpful

Voiding a Label

I voided a label it was from USPS it was for 57.99 and i printed another label from UPS which was cheaper 29.00 i havent received my refund from the voided label who do i contact about this. The buyer has already received there order i need my money ...

Advise for Shippping cost situation

Hello eBay community, I had a problem witha purchase that I made recently, I bided for an article and at the end of the auction, I won the auction, the total were as follows: I paid the amount that the bid mentioned-showed that is $76.90 USD Hat Bid ...

User avatar by Explorer
  • 193 Views
  • 8 replies
  • 1 helpful

Resolved! No Surcharge

I see this ("No Surcharge") on all of my shipping labels from eBay. It's confusing to me as recently I took a package that said "No Surcharge" to my Post Office and they insisted I repackage it in another USPS box. I don't know for sure that the "No ...

USPS Holiday Surcharges were announced today.

They will be effective October 2nd and last until January 22, 2023. Media Mail is about the only mode of shipment that isn't affected by the holiday increases. First Class Parcels / Packages Commercial ParcelsWeight Not Over (ounces)Zones1 & 2Zone 3Z...

User avatar by Visionary
  • 341 Views
  • 9 replies
  • 2 helpful

Insurance on shipping

Hi allI'm a small time seller on eBay and was wondering what the best way is to "really" insure something where the claim won't be denied. I usually sell little stuff and self insure because USPS insurance is useless unless you sell something new wit...

Shipping to wrong address

Hi, I need help. I haven't been able to reach the seller. I purchased the item earlier today. I failed to verify the address. It hasn't shipped yet, but the address is a former address. What can I do? It's too late to cancel the order.

User avatar by Enthusiast
  • 66 Views
  • 1 replies
  • 0 helpful

X XX FRAUD XXX BUYER SHOWS PHOTOS OF SIGN BROKEN IN TWO PIECES BUT THE UPS BOX HAS NO DAMAGE

Buyer received sign today. Ebay buyer received my item by UPS. The FLAT box show's slightly bent up laying on the kitchen counter. I believe he removed the custom painted sign from the box and instead of contacting me with my solution on how to flatt...

Resolved! Combined Shipping Question

Even though I've been a long time buyer on Ebay, I'm new to selling. When I set up my listings, I had not offered combined shipping. I had a potential customer to contact me and ask if I would do combined shipping on 3 items. I set it up that I would...

Ebay ship order page has wrong info

Hi folks. I've finally figured out how to get combined shipping - it's not automatic anymore. But as I'm trying to get the shipping label, the ebay 'ship your order' page has the wrong weight and shipping service. It's supposed to ship first class bu...

Media mail option

When I print a shipping label. SOME of my books list media mail as a shipping option and some don't. ALL my books are listed in the books section. I don't know how to fix this.I would appreciate any help with this.Thank you so much.

Usps Adjustments

So far, it's a great morning...NOT.Anybody explain this one?Sent a sale in a Small Flat Rate Prioriy Box....and YES, I'm sure!Just got a notice that I've been upcharged $15.76 for "Service on label didn't match service used".Label was $8.25Even if,,,...

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