Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants delayed shipping

Buyer wants delayed shipping...what is Best route to take...I do not want to get penalized

Tracking Uploaded

Hey Ebay... Open up the Standard Envelope to all catagories! if it meets the size and weight requirements, what difference does the contents make?

Packing and Shipping Tips from Sellers

Recently, the podcast team had a great conversation about handy tips that were posted on the eBay for Business Facebook page. The topics included tips for packaging, supplies, organization, and how to show professionalism in your shipping. You can li...

USPS Lost Item Insurance Claim

Hello! Unfortunately, it appears an item that I have sold is missing, and am looking to file an insurance claim (through the USPS website). I suppose this may be a stupid question, but this is the first time I've ever had to do this, so I just want t...

I shipped an item and it got damaged

I recently shipped an item with a FedEx label I purchased through EBay. It got damaged in shipping and I was told I needed to contact eBay about it since it was purchased through their account. Anyone know how I can do that? eBay makes it so difficul...

Resolved! I put in the wrong shipping weight and size - UPS

I just shipped out 4 items via UPS and realized that I never input the correct weight and size of the packages. What I was charged for shipping is way less than it should be. Will UPS correct this and charge me...or charge the buyer? I'm happy to pay...

Way to choose International Standard Delivery for Canada, but Global for Everywhere Else?

Is there an option to choose ISD for only Canada to spare my Canadian buyer the expense of GSP, but still choose GSP for all other countries? How do I fill out the selling form to insure this so Canada doesn't get lumped in with GPS?

voiding a shipping label

Hi, I printed a shipping label and then refunded the buyer.The item has been cancelled.I can't figure out how to void the shipping label.There is no 'more actions' on the drop down menu in shipping. Please help.

Resolved! dymo 450 turbo no longer printing via bulk label printing

Hi all, since last Friday, I cannot get the dymo 450 turbo labels (approx 2x7) to print properly. The preview as well as the actual print is cramming the standard size label (closer to a square than a rectangle) horizontally. It doesn't matter which ...

Is Flat Rate Shipping per single item order or per quantity of single item?

I have a single item ID with a quantity of the item available. Buyer can buy as many as they want. I have Flat Rate shipping enabled. Does the buyer pay the flat rate for the order (no matter the quantity of the item they buy) or does he pay the flat...

My shipping address that prints out on the label

How do I change my shipper address from my address to my PO box number. I don't want to change the address that items I purchase are shipped to just the address that prints on a label when I sold an item and I'm shipping it

Problems in the USPS

I'm experiencing problems with both in & outbound shipments. The same problems occurred 2 years ago. This disruption has me filing multiple insurance claims, watching shipments traveling in the wrong direction, arriving and then leaving final destina...

I sell exclusively on EBay with 1 account. Is there any reason to consider Pirate ship?

Ok, so much talk about Pirate Ship and other shipping services. I have one account on EBay and sell exclusively through that account. Is there any sane reason for me not to use the convenience and centralized EBay shipping labels? I did a quick look ...

I can not respond to this seller I purchased another cross from him and the hoop and He has blocked

I purchased another item from this guy I bought a small cross from him I finally received the refund for the large cross that I purchased and I returned it but the small cross the hoop is broken on it and it he told me to open the case and I cannot o...

Local pick up that now needs shipped

Hi I sold a chainsaw with the delivery option set for local pickup only, but a guy out of state (KS >VA) purchased it without realizing/reading this. I was trying to avoid the whole shipping a chainsaw thing because I knew it would suck royally to bo...