Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Why is my RETURN ADDRESS on my SHIPPING LABELS switching?

Ok... For the last few months I have had my return address as follows: AJ S (ajszcz740)my address Last week I had to provide a return label for a return request, I provided my return label and my username from the return address for whatever reason. ...

Why does this keep happening?

Listed item with calculated shipping. Included size and weight. Buyer paid $13. Ebay is charging me $18. This does not happen often, but it only happens with FedEx. Anyone know what's going on? Last two times it happened, ebay CSR said they would ref...

Resolved! Why can I not ship an Autol card or a relic card that sold for under $20 in an ebay envelope?

The option for an auto or relic card that sold for under $20..of even under $10 can not be shipped in ebay envelope. The option is not there and therefore, I must go outside of ebay (like Stamps.com) to ship for under $1.00. I have not figured that o...

Resolved! Hmmm? where did option to add handling charge go?

I listed a new item, and wanted to add my normal handling charge, but could not find it in the shipping section! Is the option to add a handling charge still there? If so, where?

Combined shipping

My customer purchased 2 sets of small plates and 2 sets of large plates. When she paid, eBay combined the orders into one. I can’t ship all in one package, as they would get broken, so how do I create separate labels for the packages. When I click on...

Rebuying postage label

I bought and printed a postage label for an item I sold, but accidentally bought one for a smaller sized parcel. I have voided it but cannot find anywhere to buy another postage label. Can anyone help?

Looking for the best scale for shipping. Looking at UltraShip, 55Lb

Can I deduct original shipping costs from refund?

I charge for shipping and offer 30 day free returns.Can I deduct original shipping costs from refund?

Don't receive my order

Resolved! How do I opt out of Ebay global shipping program as a buyer

Every item I order gets confiscated and the last were earpods, which they considered to be a restricted item (maybe some people are using them for kinky purposes, that's why it's restricted) It's too frustrating and extremely unreliable. Simply offer...

Custom Charges UK to Greece Help

Hi all First time using Ebay, I sold some trainers for around 320 (GBP £), I sent international signed delivery, it got released from customs (via tracking) the buyer has said that the post office is asking (128 GBP £) for customs fees, that seems wa...

Multiple eBay user names- reshipper address

I have multiple eBay user names purchasing the same small dollar item with the same buyer name and a reshipper address. Why are people purchasing a $1 item to go to a reshipper?

Resolved! Does anyone know where to find the map for USPS Region boxes A & B

Can anyone provide information regarding USPS Region boxes? I went to our local Post Office and the clerks had no idea; said they don't even know what region we're in! I keep seeing the cheaper prices for Region boxes when we ship, but I absolutely c...

eBay Standard Envelope no longer available.

I've been listing, selling and shipping with the eBay Standard Envelope for a while now. All of a sudden today I go to print postage on a qualifying sale, and the option to buy the Standard Envelope postage is grayed out. All of my card listings that...

Resolved! Global Shipping Program Question

I just sold a large book to someone in the UK. I had my shipping set as 9.99 for priority in the US (actual shipping cost was about 14.00, but I gave a discount). Buyer hasn't paid yet, but the item now says free shipping (free to buyer- you pay). Wh...