Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item not in box

I ordered jewelry,star of David from Isreal. The seller has excellent ratings. My package arrived in US and they was an empty box inside. I don't know if I should tell police,USPS police or what? I have no idea if it was not ever put inside by seller...

Experience with Simple Export Rate

So I sold an item to a customer in France. It's over $150. The order detail does say: Tax DetailsFRxxxxxxxx - Import VAT Paid, excluding duties When I use Simple Export Rate (from PirateShip) to create a flat rate label, it does ask me enter this tax...

FDA Solution Should be Provide by Shipping Partners to USA

FDA Solution Should be Provide by Shipping Partners to USAas every big or small seller focused on selling. if EGS or Shipping Partners take responsibility to clear FDA Customs (USA) responsibility Seller can be more focused on Selling rather then aft...

Resolved! Combined Shipping rule

Hello Everyone I would like to set up my shipping rule but can't figure out how. I offer FREE shipping for multiple purchases. If the buyer orders multiple items, they only pay the highest shipping cost. For example, if 3 items have different shippin...

What happens if buyer doesn't pick-up the item?

Sold an item for $1,200 and sent it with signature required. It's been 10 days since it arrived at the sellers post office and at day 15 it will be returned. The buyer hasn't said anything about changing his mind or wanting to return the item. Is it ...

USPS tracking says they weren’t allowed access to eBay’s authentication facility

I have an order of sneakers which are going to be authenticated by eBay’s partners, they've stated on their site that the facility where they authenticate items is located in Las Vegas, NV. USPS tracking shows the message stated in the subject line a...

are these legit Nike Rewind Bulls Shooting Pants?

Really not sure about these pants right here can you tell me if they’re real or authentic?

Resolved! Item arrived damaged buyer says not responsible ? Now what?

Purchased an item which arrived damaged, contacted the seller to inform them of the situation. It appears the items was damaged in transit as they have photos of the item intact before shipping. They stated 'do not return item, submit an insurance cl...

Changing or Removing Tracking Numbers while Return Case is Open

How Do You Change Tracking Number In System? - The eBay Community I just had a seller remove a tracking number (obviously a space holder only) after I opened a not received case. It's been almost 30 days, and I can elect to have eBay step in on Tuesd...

Resolved! Media Mail

Hello, I used to sell on Ebay years ago, and just recently started selling again. I recenly listed an item that I wanted to ship media mail because it was educational material. However, I could not find media mail as a shipping option. I wanted to sa...

Insufficient postage

I am sending an item total weight 6 ounces.Out of habit, I created a label for 4 ounces, the usual weight for items of this type.Since the post office is able to charge sellers for insufficient postage, do I necessarily have to void the 4oz label and...

Resolved! USPS In Transit Arriving Late

Hi! I checked on my tracking for my USPS package for my Poster it’s supposed to be arriving on November Tuesday 29th or December Thursday 01th. but is it’s saying in transit arriving Late. I’ll have to wait for it to arrive.

Postage/Shipping

Can I purchase a shipping label for an item that was not listed or sold on eBay? I want to ship a book to a friend. Can I buy postage and print label on ebay for this? Thank you.

Has global shipping changed recently?

I have been using global shipping for over a year, and it has always been the same. I ship to an eBay hub and they handle the rest. I've shipped to Canada, Japan, Europe and the UK. But now someone from Australia bought something, and it says it's go...

Not sure how to deal with this buyer asking for a more affordable shipping

This is the message from the buyer. This was for the camera I accepted his offer. Thanks for your help. Hello - thanks so much for accepting my offer. I've had something happen when attempting to check out that I've never seen before. The Priority sh...