Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

refund

I have a customer that purchased a figurine from me, I shipped it double boxed and put "fragile" stickers on all six sides and circled stickers with a black marker, she received the figurine broken and notified me, I told her it was insured through U...

Resolved! Calculated postage doesn't work for items 14 to 15.99 ounces

Whenever I use calculated postage for items over 13 ounces but below 16, it just displays the priority mail price. The rates for this range aren't that far apart for the two services, but they definitely aren't the same. This only happens on the list...

Stuff like this makes me want to stop selling - lost Greyhound shipment

Sent out a pair of front fenders for a Model T via Greyhound two weeks ago. I don't normally use them because it's not convenient as I have to go to the airport but I've never had an issue. Get a message from the buyer yesterday saying he has heard n...

Lost item

UNABLE TO COMPLETE INVOICE

I have sold an item and am delivering from the UK to the USA. I have chosen to use Royal Mail International Tracked and Signed, and inserted the value in ££. I have then applied the same value as a discount (as I sold postage included). BUT - I canno...

Resolved! ebay standard envelope

how do i set my listings so that ebay standard envelope shipping is available but once the buyer goes over the limits it switches to a standard shipping.

Recover shipping label

Can I get a copy of eBay shipping label I’ve mailed without a receipt

two tracking numbers put on one item in error. How can I void out one

There were two tracking numbers put on one item in error. How can I void out one of them so I’m not charged twice?

Shipcover insurance for lost shipment question

So I sold an item recently and dropped it off at USPS with about 10 other sold items. All the other packages get delivered just fine, besides one. Now 2 weeks later, it still says, "Shipping Label Created, USPS Awaiting Item" I know I dropped them al...

Incorrect Shipping Address

I was very new to eBay but had an account for a long time. I sold an item and the buyer wanted a refund, I issued the refund but my address for my account was my old home I no longer live in. I’m almost certain it was delivered there because the buye...

Shipping to Germany and LUCID

I was under the impression that Sellers who have not furnished a LUCID number to ebay would be blocked from selling to Germany. However, I just received an order from a Germany through the Global Shipping Program. I contacted the help desk to ask if ...

Resolved! Winning bidder would like to pick item. Can I cancel the shipping charge?

Resolved! REGARDING A TRACKING NUMBER

Hey Friends, I have a question. One of my shipments which was done already and uploaded the tracking number, has a small issue on the tracking details which are not shown through the eBay site. Other tracking numbers which the items shipped for US wo...

Ebay Delivery Services "Delivered"?

So I'm learning of this new "Ebay Delivery Services" after having bought some trading cards and I have a couple showing as delivered - and the tracking is really odd (like showing it was Out for Delivery late the previous evening). Does this just sig...

Ebay charging to much for fed ex services

TThere is no way fed ex ground home delivery should be less than Ground economy aka Smart post.Ebay has it set for $14 and higher for ground economy and $12 and higher for Home delivery. Ebay you need to fix these shipping charges. Even on mecari the...