Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping

We received an order from Country Peru but India Post and ebayglobal shipping is not taking pickup because of COVID at destination. What to do? Buyer is saying that there is no issue of COVID there

Is USPS delivering mail January 31st?

Just checking. Does anyone know if USPS will deliver mail January 31st New Years Eve?

Regional B box no longer available on EBAY?

I know they are going away on 1/23/23. I had an auction that ended last night and the Regional B box jumped about $4.00 in price! When I went to add 2 other auctions. (These are oversized magazines and they only fit in the Regional A or B Box - so I'...

New eBay International Shipping--How do I combine shipment?

HelloI just Sold 4 items, to a regular customer from Canada. She usually combines all her items, but this time she paid separately. I emailed her, but have not heard back. Is this option no longer available with the New International Shipping? I'm no...

Buyer received different item than I sent

Sent buyer a book via Media Mail. Buyer emails a few days later (faster than Media Mail should have arrived) saying they got our package but it contained a Christmas Lego set. Pictures showed our mailing label stuck on packaging we definitely didn't ...

Package Returned to Sender... sent to inmate?

So I had a package returned to sender because it was refused and unable to be forwarded. According to the package, it was sent to a correctional facility and so it was refused. I received no notice from buyer about this, and I don't know what to do a...

Purchased Postage But Unused?

I purchased postage from E-bay which should have been sufficient.. the package weight did not match the postage .. to send out the customer's product I would have to pay an extra 65+ dollars; so I decline the sale but Ebay is still stiffing me with u...

Problem purchasing ShipCover insurance

I have an ongoing problem that eBay has not been able to correct for me. I have spoken to several reps and gotten nowhere. Here is the problem: I can purchase a shipping label in eBay if I do not include any insurance coverage. I can also purchase a ...

Shipping items with First Class Envelope

I wanted to sell some small items that would fit easily into a regular-sized letter through the mail. I see eBay has an option for sending things like postcards and other small items using this shipping service with included tracking. But because of ...

Resolved! Postal increase 2023

Will there be an increase on shipping packages in 2023 for USPS and where can I find that information? Thanks.

Need to speak with a customer service person,

its impossible, I cannot resolve my issue as a seller, I have been sick for almost a week and could not meet my shipping date and I'm a day late and having issues with one item that is damaged

Ebay charging international fee's even though item is local

I sold an item and noticed that I was being charged an international fee but the item I sold only went 1 state away. Ebay told me it was based on where the buyers profile was set up, in which this was international. This should have nothing to do wit...

Bluecare Express is a scam

Twice now I have had items supposedly delivered by this courier, and on both occasions they have claimed to have handed the parcel to the resident, when I have not even been at home. If you look at this company on Companies House, you will discover t...

Resolved! Buyer Gave Me Wrong Address Late, Already Shipped the item. What do I do?

Title. It's my policy to send the paid items to my buyers as soon as I can, so usually that's the same or next day. A day or so after being sent, the buyer sends me a message saying the address is wrong, an opens a request after telling them I'd call...