Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item hung up in Customs

Does anyone know how long customs will hold on to a package until they send it back? I sold some glass birds that went to England. The box arrived in customs over a month ago. I have reached out to the buyer, but he is not answering my email. I would...

Buyer asks me if I have holiday shipping

A buyer asked me the exact question “Do y’all have holiday shipping?” That was the entire message. What does that mean? I asked them to elaborate but haven’t gotten a reply yet. Does anyone know what the buyer is asking me?At first I thought it is as...

Super High Shipping by USPS?

After a long break from selling, I have began to sell again. I am floored by cost of shipping, particularly "oversized" packages. What really makes me feel like I am doing something wrong in my calculations is the sellers shipping prices on Ebay bein...

Blizzard

Blizzard and No travel advised throughout my region in South Dakota for most of last week. It was impossible to get packages to the post office or anywhere because of the storm. Have packages showing not uploaded on time because of it. What do I do a...

seller address doesn't match tracking info

I just purchased an item on eBay for not a lot of money (less than $100). But when I got the tracking information for the package, the origin of the shipment was in a different state halfway across the country from the seller location that's given in...

Why do Gift Receipts now contain the price paid for an item?

On a packing slip, the Gift Receipt option now shows the price paid for an item and in my book, this is the opposite of a gift receipt and the change needs to be reverted. This change came right around the holiday season, early Dec. 2022. Bad timing!...

Resolved! Error after "Purchase a label" !!!

After I press "Buy a label" on the shipping page, the page returns an error, but when I want to repurchase it the page said, "You already bought a label for this order". Ok, I opened the "Shipping Labels" page but didn't find the label related to thi...

Trying to change return address on shipping label

A buyer wants to return an item. I went in to buy a return label for him and my return address was old. I went into my account and changed it but the label still reads the old address. Now what?? Nothing I've tried works and the ebay asst is no help.

Sales not loading

I am selling things and they are not showing up in my awaiting shipment page. Some are though but not everything. Anyone else having a issue right now? The purchases show up in payments and all orders so I can ship from there but this could turn ugly...

Fedex Smartpost Claim Frustration / Lost Package

I shipped a package back at Nov 5 using FedEx Smartpost. The package is still in transit with Fedex. The last update was on Nov 11 and now the date is Nov 18. So this mean there hasn't been a shipping activity for 7 days. I called both Ebay CS and Fe...

Free or inexpensive shipping

We shipped an item last week that cost about $10 to ship. We see similar items shipping for free or $5 shipping. The items themselves are just a few dollars. Not enough to hide shipping costs in the item charge. How do sellers offer free or unbelieva...

Resolved! International shipping and Inkfrog

Hi there. Having issues with Inkfrog. It's claiming I am not enrolled into eBay's global shipping when I am and will not make my listings live. This has been an on going issue and now eBay is saying I have no shipping location selected and will not m...

Resolved! Unused Shipping Labels

I just completed several sales recently and, as a novice seller, set up several shipping labels which were incorrect. What do I need to do to get a refund from USPS for them? I set up new labels and shipped priority instead of standard shipping. The ...

Shipping issue.

I shipped out a card to CA and the customer states he never received it but I use the ebay shipping for PWE and it has tracking, Sent a message and customer still stated he hasn't received the card. Question is, When staying within the rules of eBay ...

Why Does it Cost So Much to Mail Something so Small?!

Hi all, The item I'm trying to sell a replacement game pieces that, when packaged, is about 1 oz per package. The package is a 4 x 6 bubble mailer. The object is flat as is the piece of cardboard it'll be encased in while in the bubble mailer. The ca...