Shipping

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my package never made and it still says in transit?

i sent and expensive package to a buyer and it is way late, i tracked the package and it still says late, in transit? but my buyer wants a refund what do i do? how do i know its not some type of scam?

Combine Shipping

I recently sold to a customer in Australia ninety-two (92) items from my store but am unable to combine ship even though I am set up to do so. I called eBay five (5) times already but to no avail. Is there something wrong with their system? On one oc...

Shipping Charges

Okay, I tried to read what others have said, but my situation seems to be different. Say a buyer buys an item for $25 with $5 shipping. They pay $30 plus tax. I recieve $25. That $5 shipping does not appear anywhere for me. I have to buy the shipping...

Buyer wants delayed shipping

Buyer wants delayed shipping...what is Best route to take...I do not want to get penalized

Tracking Uploaded

Hey Ebay... Open up the Standard Envelope to all catagories! if it meets the size and weight requirements, what difference does the contents make?

Packing and Shipping Tips from Sellers

Recently, the podcast team had a great conversation about handy tips that were posted on the eBay for Business Facebook page. The topics included tips for packaging, supplies, organization, and how to show professionalism in your shipping. You can li...

USPS Lost Item Insurance Claim

Hello! Unfortunately, it appears an item that I have sold is missing, and am looking to file an insurance claim (through the USPS website). I suppose this may be a stupid question, but this is the first time I've ever had to do this, so I just want t...

I shipped an item and it got damaged

I recently shipped an item with a FedEx label I purchased through EBay. It got damaged in shipping and I was told I needed to contact eBay about it since it was purchased through their account. Anyone know how I can do that? eBay makes it so difficul...

Resolved! I put in the wrong shipping weight and size - UPS

I just shipped out 4 items via UPS and realized that I never input the correct weight and size of the packages. What I was charged for shipping is way less than it should be. Will UPS correct this and charge me...or charge the buyer? I'm happy to pay...

Way to choose International Standard Delivery for Canada, but Global for Everywhere Else?

Is there an option to choose ISD for only Canada to spare my Canadian buyer the expense of GSP, but still choose GSP for all other countries? How do I fill out the selling form to insure this so Canada doesn't get lumped in with GPS?

voiding a shipping label

Hi, I printed a shipping label and then refunded the buyer.The item has been cancelled.I can't figure out how to void the shipping label.There is no 'more actions' on the drop down menu in shipping. Please help.

Resolved! dymo 450 turbo no longer printing via bulk label printing

Hi all, since last Friday, I cannot get the dymo 450 turbo labels (approx 2x7) to print properly. The preview as well as the actual print is cramming the standard size label (closer to a square than a rectangle) horizontally. It doesn't matter which ...

Is Flat Rate Shipping per single item order or per quantity of single item?

I have a single item ID with a quantity of the item available. Buyer can buy as many as they want. I have Flat Rate shipping enabled. Does the buyer pay the flat rate for the order (no matter the quantity of the item they buy) or does he pay the flat...

My shipping address that prints out on the label

How do I change my shipper address from my address to my PO box number. I don't want to change the address that items I purchase are shipped to just the address that prints on a label when I sold an item and I'm shipping it

Problems in the USPS

I'm experiencing problems with both in & outbound shipments. The same problems occurred 2 years ago. This disruption has me filing multiple insurance claims, watching shipments traveling in the wrong direction, arriving and then leaving final destina...