Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Help with shipping please!

So I sold an item, and had priority flat rate box as the option. In retrospect, the priority box is too tight, and this is a collectible. Now I'm more than willing to foot the extra $10 bucks or whatever, but I'd rather use a larger box. Nothing I've...

HOW DO I FILE A CLAIM FOR AN ITEM I SOLD AND IT ARRIVED BROKEN ?

I PURCHASED SHIPCOVER INS BUT NEVER RECEIVED ANY EMAIL FROM THEM. I HAVE USED THIS INS MANY TIMES AND NEVER GOT AN INFORMATION OR CONFIRMATION EMAIL BUT THE FEE WAS ADDED TO MY SHIPPING LABEL. NOW I NEED TO FILE A CLAIM AND CANT FIGURE OUT HOW TO DO ...

Accidentally swapped address labels - help!

I’ve been on eBay for 20 years and was super tired this week and accidentally swapped the shipping labels on two items. I’ve reached out to the buyers to let them know and asked they return the incorrect items for a refund (if requested) and I’ll pay...

Resolved! eBay Standard Envelopes - Major Issues

So, is anyone else having issues with eBay Standard Envelopes shipping through USPS? I've had four not delivered in the past month and a half. Today, one was returned to me stating there was postage due ($3.72). Also, I get positive feedback on about...

Resolved! Speedpack

Hi Community, What about Speedpack shipping method?

Resolved! Coin Postage Issues "Physical Dimensions" COD & Envelope Stamp?

I've got many coins to sell and started selling a few here and there. In doing so I've noticed that not all postage is created equally. Some listings offer an "envelope stamp" and others do not. The "do-nots" offer first class or priority. Last week ...

Resolved! Printing 4 X 8 Shipping Labels with Ebay Shipping

I recently was give a case of 4 x 8 labels about 8000 labels total. I am trying to figure out how I can use these labels to print my eBay Shipping labels on my Rollo printer. When I look at the setup I am only allowed to select 4 x 6 labels. Does any...

eBay Standard Shipping tracking not updating after Oct 25

I've been shipping cards using ebay standard shipping. All envelopes mailed after October 25th are stuck on "Tracking number provided". This appears to be an issue on eBay's side as https://parcelsapp.com/en shows them moving.Anyone else having this ...

Free Shipping - Max Delivery Time

Hello, Has Free Shipping always had a maximum delivery time of 4 days? So even if I post the item with a 3 day handling time to cover USPS delays it is not used in calculating the guaranteed delivery time. I was not aware of this. I have been a selle...

#10 Envelope Does Not Work For Postcards -eBay Standard Envelope Issue

A retooled announcement about eBay Standard Envelope appeared on my Seller Hub today, saying a regular #10 envelope was perfect for this program. It might work for coins, but an antique postcard should never be sent in a #10 envelope unless it is pro...

Government Postal Service traking number is not working properly

Hello dear,So far I have properly shipped the items that my valued customers bought from me, but when I checked them later, I found that the tracking number of some items was not working properly. When I asked the customers if they received the goods...

Resolved! Package from Walmart missing parts

Ordered a new Lego set from a seller with 100% rating on 10-1-22, the next day I get a message from Walmart that they I have a package coming. The package arrives and it's the lego set I ordered from eBay. I look it over an it looks sealed and new bu...

Resolved! shipping charges are higher than what customer paid

It isn't much but it's not correct.The ebay shipping the customer paid was $2.16 but the shipping charge according to the weight and size I had entered on the listingit should be $3.47. I already accepted a discounted offer and I'mnot willing to disc...

Mark as shipped

There are times I send items by letter mail because they are very light and just hit the button "mark as shipped" since there is no tracking number.Does the buyer get this info about it being shipped?

Resolved! Calculated shipping

I am pretty new to this whole process. I have been using calculated shipping for my packages. I noticed on a recent sale that the price of the shipping label was less than the buyer's shipping cost. Is it possible they are not getting Ebay discounted...