Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Label created, but no further USPS update after 4 days

Seller said item was picked up and tracking should be updated soon. i'm pretty sure they haven't sent it. There was other feedback of them doing the same thing, creating a label but shipment never moved. Also items being received that were misreprese...

Cancel shipping label marked as "in transit"

Hello. I created 2 shipping labels (rookie mistake #1) and when I took my package to Fedex, I had to pay for a new (3 times as much expensive) label, which was totally fine with me since they packed and added the correct insurance. Back in the app, I...

Purchasing labels off of eBay seller beware

How many sellers know that buying a UPS label off of eBay after your item sells and if your package gets damaged by UPS that UPS will only cover what the item sold for and not the value of the product that the buyer paid for it even with proof of inv...

Combined orders tracking

A buyer purchased 2 items for me, my items are mostly sold with shipping included. I combined and packaged both of them and sent them out together, it was cheaper that way anyway, as opposed to individually. I marked the item shipped on the one I did...

Label shows old shipping address

I’m trying to create a label and it will not use my current shipping address. It is correct in my account but when it goes to create the label it still has my old shipping address and so the shipping will be the wrong amount how do I correct this? I’...

Shipping perfume to Puerto Rico

i sold a perfume and customer is Puerto Rico . I know it can’t go by air , is there sea transport available ? Can I ship this ?

Delayed Shipping

Ηι,I have made an order for an item to a seller in the USA at November 8th. The item should be shipped to Greece via eBay Standard International Shipping. When I look the item order details the item still seems not shipped. I have sent an email to th...

Calculated Shipping showing up everywhere in my Listings...

I sell items that I've set up as Calculated Shipping. These items ONLY involve Heavy or Large items. Today, I'm going through my listings doing some tweaking and notice half of my clothing has been reset to Calculated Shipping. I don't think I've EVE...

Weird bleep from bfe corporation

Hello I received a mysterious package from bfe corp corp I for sure didn't order but anyway when I opened it there was a suction cup like one you would put a hook or hanger into it. It was about 1" in diameter. I'm not sure why I got this suction cup...

Resolved! Item Returned Smells of Smoke

A buyer recently requested a return/refund of some DVDs because “The audio is in stereo, not surround sound”“It’s missing episodes” (it wasn’t, spoiler alert)“The videos aren’t high quality”all issues not of mine, but if Warner Bros who produced the ...

Global Shipping

I’m disappointed with ebay Global Shipping morasse speed. It is not worth, in my opinion, for sellers for offering ebay GS and buyers waiting precious time for the item to arrive.

Resolved! eBay International Shipping program: BIN and less than $150 only?

Experts, I was anticipating starting to use the newly introduced eBay International Shipping program. Then I found the following. Note the limitation to buy-it-now listings with a "cost" (price?) of less than $150. I'm curious about the reasoning beh...

Resolved! Global Shipping combined shipping

I have had an international buyer purchase 2 items. Can I send them in one package to Erlinger, KY for GSP, or do I need to mail each separately? I offer free shipping and this would save me $7.76.

shipping books

I'm new to selling. I have a personal collection of vintage and antique books I would like to list and if they sell and it's not too much hassle maybe I will expand as a regular book seller. I'm trying to absorb and understand about media mail, pirat...

Combine shipping after one item paid for and they want to add 2nd item with combined shipping?

I’m brand new so be kind please. I’ve searched for the answer without finding it. A user bought an item and paid for it with shipping charge. They asked for a discount on a 2nd, similar item and have me combine shipping. I told them to submit an offe...