Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can't communicate with buyer, language barrier

I have a buyer from another country. When I go to print the label, it tells me that one address line has too many characters. So, I shortened it accordingly and it allowed it to be saved. Went to print and it says, "Something went wrong, and we were ...

Downside to Parcel Select?

Hello, I'm new to eBay and I notice that Parcel Select is significantly cheaper than priority (even though another post suggested otherwise). Is there a downside other than time to deliver and not being able to print a label at home? I'm not a high v...

New Collectible cards and money shipping postage

About the new shipping discounts applied to collectible cards and money...Is there a label printer that prints small enough for a number #10 envelope? The labels that USPS print out will overlap a standard #10 envelope by about half an inch crossway....

acceptance scan requirement

My mail carrier is also my neighbor, so he texted me last night with a heads up that he is going on vacation next week. He wanted to let me know that his sub may not scan my packages and that I should take them to the PO. I haven’t been to the PO in ...

Unable to opt out of international shipping

I am trying to list a some music cd's and the genius new listing tool is not allowing me to opt out of international shipping. There is no edit all options button by the shipping part of the listing form. Anyone know how to get around this because I ...

User avatar by Thrill-Seeker
  • 281 Views
  • 5 replies
  • 0 helpful

Label created, but no further USPS update after 4 days

Seller said item was picked up and tracking should be updated soon. i'm pretty sure they haven't sent it. There was other feedback of them doing the same thing, creating a label but shipment never moved. Also items being received that were misreprese...

User avatar by Adventurer
  • 1542 Views
  • 18 replies
  • 2 helpful

Cancel shipping label marked as "in transit"

Hello. I created 2 shipping labels (rookie mistake #1) and when I took my package to Fedex, I had to pay for a new (3 times as much expensive) label, which was totally fine with me since they packed and added the correct insurance. Back in the app, I...

Purchasing labels off of eBay seller beware

How many sellers know that buying a UPS label off of eBay after your item sells and if your package gets damaged by UPS that UPS will only cover what the item sold for and not the value of the product that the buyer paid for it even with proof of inv...

Combined orders tracking

A buyer purchased 2 items for me, my items are mostly sold with shipping included. I combined and packaged both of them and sent them out together, it was cheaper that way anyway, as opposed to individually. I marked the item shipped on the one I did...

User avatar by Guide
  • 277 Views
  • 2 replies
  • 1 helpful

Label shows old shipping address

I’m trying to create a label and it will not use my current shipping address. It is correct in my account but when it goes to create the label it still has my old shipping address and so the shipping will be the wrong amount how do I correct this? I’...

User avatar by Explorer
  • 9681 Views
  • 7 replies
  • 1 helpful
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