Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

I suddenly cannot select Calculated Shipping when using Freight

I have been selling here for 20 years. All of a sudden, Buyers cannot purchase my items that require Freight shipping. They get an error message saying to contact me for shipping cost. But, how can I give cost if I don't have their address? Also, tha...

site preference couldnt find

i want shipping preferences for add exclude shipping locations for my current listings couldn't find it

Delivered & signed for then 48hrs later says incorrect contents parcel been opened

Hi GuysI have tried to research this with not much help in finding the info.I am in Australia & have a buyer in USA after 48hs of delivery, parcel been signed for, contact me saying the contents are not what he bought & the parcel was cut opened & po...

shipping to avoid negative feedback

I bought a bunch of hand made lokta gift wrap out of Nepal. I love the stuff - you can practically iron it and it's a cottage industry for women over there.I was initially offering 2 classes of shipping 1) First Class, in a plain plastic mailer OR 2)...

Resolved! The buyer asked for a refund because says it was delivered but never received

I updated the tracking below is the message from the buyer screen shot

Needs to be a 5 star rating for quality packaging

Who wants to receive a delicate item damaged because the shipper or seller didn't use cardboard? As a seller, I'm constantly getting positive feedback compliments on my packaging. Won't find that as a 5 star rating.

I received a package I didn’t order. It only has my address not my name. It is low value but what do

There is an eBay reference of 6urop4

Ebay Authenticators

So, I sold shoes that someone bought off of here on Ebay. The shoes had a Stock X Tag, which means the shoes are real. I ship out the shoes, a couple days later, the buyer returns the shoe to me, refunded everything. I opened my box and "MY" Stock X ...

Package Returned to Sender for Insufficient Address But My Address Was Correct?

Made a purchase last week and have eagerly been awaiting its arrival via USPS all week. It finally went out for delivery today after being delayed in a sorting facility. However, today I checked the tracking and it says its being returned to sender d...

What has happened to the "more than one item purchased ships free" option?

I had items listed as free shipping for more than one item purchased. I use calculated shipping. The shipping was only charged once. Now Ebay adds the same shipping for more than one item purchased. The original small item that shipped for $4.00, now...

Shipping labels don't open in Firefox but Chrome still works fine 10-27-2022

When I click to purchase a shipping label, using the latest Firefox, it takes me to a label printing page, but the actual label doesn't pop up for printing, like it does in Chrome. I have to download the label, then print it from Acrobat Reader, whic...

Resolved! Selling Community feedback on new format to enter tracking no. &how it affects seller’s performance.

Hello, Did anyone else receive EBay’s email that not using their new format to send buyer’s their tracking no. Will be a negative on seller performance record? I have always contacted in a separate message the tracking no., the shipper and the approx...

shipping preferences page broken?

I've been getting a server down page for a while - is it down or is the link incorrect?

UPS refusing to deliver eBay Global Shipping packages

I have been using EGS for many years, but recently UPS has started returning packages because they say that the business name must be on the package. They want it to say "eBay Shipping Center" or "Joes Intl Shipping Outlet". Of course, the EGS labels...

USPS requiring to see damaged item in person?

In the past, on rare occasions when an insured item was damaged in shipping, the USPS allowed us to submit an online claim with a receipt showing proof of the item's value, plus a picture from the buyer showing the damage. I always received reimburse...