Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

buyer received a broken item but refuses to carry to post office for insurance.

A buyer received a broken platter sent Priority mail but refuses to take item to post officefor insurance claim. This is over $100 that I will loose.She only wants label to return to me - broken - or a complete refund.She provided a picture but I do ...

Combining Shipping Payments Into Monthly Payment

Does anyone know of a good way to make shipping charges a little more ordlerly? Right now i have hundreds of shipping transactions a month and it makes it near impossible to find other individual charges, anyone know of a way to condense or even make...

Resolved! Dyslexic Shipping

I sent two packages to the opposite buyers. Is there a way to send labels to each buyer to slap on the package and it be sent to the correct buyer? Or do they have to send back to me?

I need to reprint the shipping label

I have purchased the shipping label, but missed print it right away. How can I find it and print it out.

Resolved! Crazy “incorrect postage” message

I just got an Ebay message that the USPS is claiming there was a problem with my shipping label. The USPS is claiming I sent a large book in a Priority Mail Envelope but only paid Media Mail Postage. It’s nuts because 1. The book would never fit in a...

Buyer refusing to pay import charges? DHL won't return it to me unless £119 paid!

I write regarding the shipment sent to xxx on December 08th 2022; which was transported by us under the above referenced Waybill number. "Our DHL colleagues in Austria have contacted us to advise they are experiencing difficulties in concluding the d...

Seller Paid Shipping Costs eBay vs In Store

I have been selling on eBay for a number of years. My understanding is that I can choose eBay rates OR in store rates for my eBay Store items. Of course, I choose the higher in store rates (because the difference between the two choices covers eBay f...

Mis labeled global shipping

I sent two global shipping packages to the dame buyer to the kentucky hub. Inadvertenrly I ran both labels from the same item. How can I get the correct info to global shipping.

Buy-it-Now Combined Shipping

Hello, Has eBay resolved the problem of combined shipping for Buy-it-Now items? Last I knew if you only upload one tracking number for two items it will give you a strike because the second item is considered not sent! Also, are shipping fees for the...

Dispute partial refund

I ordered a car part on eBay. Before ordering it, sent a message to seller checking before ordering to make Shute it was the right part. They responded that it was right, so I ordered it. When it arrived, it was not the part I ordered. I got a return...

I shipped 2 BIN auctions in 1 bag, buyer said 1 missing?

HI, I shipped 2 auctions in 1 bag through the ebay system. Both show the same tracking and both say delivered. Buyer opened a request to say 1 auction item missing. They didn't include any other info in the request. I told them usps says delivered an...

Hudoo Label Printer Problem

I have just purchased a Hudoo thermal printer for printing 4x6 labels. The problem is when I go to print a label from eBay it has “instructions” on the same page and there is no way to size it so that it prints longways.

Need Some Advice on International Shipping

I just recently came back to eBay as a seller and have to say I am impressed with the company. It has improved a lot from the time I was a seller years ago. I know some will disagree with me, but all and all -- I really like eBay. International Shipp...

VAT

I had won a postcard from Uruguay by bidding. The seller guaranteed me that there were no other charges besides shipping and that's why I decided to participate.I won it but when it came time to pay it turned out I had a VAT charge from Ebay. I refus...