Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

excluding states from "ship to" location

A buyer emailed and said ebay told him/her they won't take the payment becauseI don't ship to Alabama, which as far as I know I do -- I don't think you can even exclude a state, can you? 25 years on eBay, I thought I heard it al, but no.

eBay really needs to make shipping options more clear for buyers

I have this problem over and over. Most of my listings have USPS First Class (free) as the default shipping option, with USPS Priority Mail ($2.99) as a secondary option. And constantly buyers pick the free option then immediately message me and ask ...

Is E'bay's shipping program safe for calculating Freight & is it reliable out of the continental US

The last time I had a freight item to sell, I just checked a few long distance routes with my freight outfit and used a flat rate format for continental US. At the end of the auction, I amended the listing to show when shipped, but I ended-up loosing...

Tracking

How do I track a purchase?

Resolved! Does Ebay observe December 26th, 2022 and January 2nd, 2023?

Can't find this anywhere. I confirmed all carriers except fedex are closed those days, would we be penalized if we do NOT ship on those 2 days?

Resolved! Buyer does not want to provide shipping address via eBay messages

This has probably been asked before countless times - what should I do in the event that hypothetically, a buyer asks me to reach out to them via phone or email to get their shipping address? (Rather than do so via the eBay messaging platform, where ...

marking item as delivered

The best solution if found is to add a comment to the item. I copy the last delivery info from the carrier and paste it to the comments for the item on the sold listings page.

Refunds

Hi, How do I get the shipping paid on an item that I already refunded? I couldn't change the refund amount on the initial item-only the amount paid for the item. Now I need to refund the shipping cost but I can't due to "open ticket" My phone wouldn'...

Pros and Cons of International Shipping?

I have some clothes I'd like to sell (I'm in the US) and trying to decide whether or not to offer international shipping. If I do, which countries should I ship to and which should I exclude? Is there a list somewhere with suggestions? I obviously kn...

Silly USPS overpaid / underpaid shipping labels

This is a new one for me. Received 2 separate notices from USPS through eBay that I had overpaid for shipping on 2 different packages using eBay bulk shipping. USPS refunded my account $1.14 for each. This morning I received another notice from USPS ...

Resolved! Packaging Advice for Figurines and Storage Case

I'm going to be selling some Ninja Turtle figures along with their storage case (picture attached). The case has two plastic trays in it, one on top of the other. Do you think they'll be okay if I ship the figurines in the case? The trays in the case...

Stolen package carrier because the carrier was irresponsible with the belivery

The usps carrier left my package out side of the complex apartment building with over 200 + residents in the middle of the city? There is no porch or a typical front door! I can’t acted the seller and since the carrier documented the delivery that I ...

Return to sender

I have a package that was a media mail postage and I accidentally mailed it out in a priority evelope. This was the first time I wasn't shipping priority and it was just done by habit. What do I do. I want the buyers to get their purchase but Im stum...

Shipping charges

I haven't sold on ebay in a long time and things sure have changed. My question is How do I combine shipping for buyers that buy multiple items from my auctions at one time?

Online Label Record Error, Total amount on label is different than what is charged for postage

I have been shipping with eBay for years and the prices have always agreed before. This just started for me about month ago. And I have only had problems with Priority mail. First Class and Parcel post have been correct so far. It's not a sales tax d...