Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Does Offering Free Shipping Work for Anyone?

Ebay strongly encourages Sellers to offer free shipping. I understand why. Free shipping is important to buyers and generally results in increased sales. I get it. But the mechanics have me pretty befuddled. In my experience as a Buyer, the issue isn...

NEWEBAY INTRNATIONAL SHIPPING

eBay handles returns. If a buyer wishes to return an item, eBay will provide them with a return label and issue a refund, at no cost to you. The seller keeps the sale. ****does this mean if we are forced to use service we will lose sale if buyer want...

Resolved! Purchased Insurance for Shipment but Claim Denied because I Can't Prove It

I regularly purchase shipping indemnity insurance through eBay's labeling process (which I had viewed as awesome until now). Virtually everything I sell is some sort of book and so I use Media Mail quite often. However, it turns out that the total po...

EIS not working for ebay motors

Is anyone else having issues with "new" items being sold through EIS in the ebay motors category?I have roughly 2,300 listings all in the ebay motors category. The more I look through my listings the more I find that are not showing EIS on the "shipp...

Here is how to find Total Paid For Shipping Labels for past year

Go to your Seller Hub > Payments folder Click the Statements folder You will be shown links to your financial statements for the past year. (2020) If yours are like mine they run mid-month to mid-month. Example Nov.16 - Dec. 16, 2020 To the far right...

Damaged Shipping

Hello,One of my sold items was delivered damaged via UPS. What should I do?

International Shipping

What are your pros and cons? I am doing some research on it. I can see there are differences and I have a better shipping service than what ebay offers. Pitney bowes can't do what the shipping I have can do. But lets hear from some of you. What is th...

I want to build an e-commence website

I want to build an ecommerce website that allows people to buy and sell physical goods, services, and digital products over the internet rather than at a brick-and-mortar location. So that we can process orders, accept payments, manage shipping and l...

Manual Refunds

Good Morning, I am wondering if anyone has any suggestions regarding refunds from a seller after 8 months. The seller is constantly telling me that he hasn't received the item from CGC yet. And the item is no longer on ebay website. I contacted eBay ...

ebay incorrectly applies discount on my shipping charge. Why?

item listed with $10 shipping. Buyer takes 2. ebay charges buyer for one piece. I eat $10. I did NOT list with shipping discount.

Ebay International Standard Delivery - is value of item visible to mail handler?

I have an expensive wristwatch to send from US to UK and I was wondering how best to send it. Ebay changes the label when they ship th uitem from the US, I gather. Does the new label show the value of the item, or identify the item? With the regular ...

Customer from Belarus cannot place order

My customer is from Belarus and the shipping address is to Belarus as well. But she cannot place the order and she gets the error saying that, "the item is not available for purchase in your location. You cannot buy this item". But I have not added B...

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Changing shipping address on a FedEx label

A seller has requested that the package be shipped to her brother's address, where they will be next week.When I go in and change the address in FedEx, an error message comes up saying the label can not be created. I went back just to see if it would...

I've started a return via eBay, generated Royal Mail label does not generate a label

I click in option print a label but nothing shows up only a page saying awaiting dispatch. Anyone has an idea how to sort it out? Cheers

Shipping cost breakdown for UPS on a damage claim

I have a damage claim filed thru UPS where I purchased the shipping thru ebay.I'm trying to find what did I insure the package for. I can't seem to find the breakdown of what I paid for the shipping. thanks