Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipment stuck at In Transit to Next Facility

One of my order has been stuck at 'In Transit to Next Facility' since last Friday. I do not know who to contact or what to do to know what is happening. Can someone help to advise? Thanks.

Package delayed another day

Fedex says " Local weather delay - Delivery not attempted " It's a package delivery, not a summit attempt on K2 First time I ever saw that.

Unable to generate a shipping label

Have been trying to print shipping labels all day from eBay but have had zero success. It keeps saying “something went wrong and we were unable to generate the label”. Does anyone have a workaround?

eBay Int'l. shipping: DHL message says duty/tax assessed for package awaiting payment

I use eBay's EIS. Recently, the following status message appeared on an international shipment status page on the DHL site: DUTY/TAX ASSESSED FOR PACKAGE, AWAITING PAYMENT. PLEASE CHECK YOUR EMAIL FOR PAYMENT OPTIONS. As a seller, I thought that all ...

Shipping labels are too big when printing from my Apple Phone

I print from my Apple phone and all of sudden my shipping labels have been printing on a full sheet of paper, which is too big to go on a lot of smaller packages. How do I fix this? Thanks,Steve

I'm trying to send a refund but combined shipping discount is more than any items sold and

I'm trying to send a refund but combined shipping discount is more than any items sold and ebay wont authorize it. How do I send a refund or money to a customer? Example, I need to refund like $75 to someone who bought 20 items all under $20. How can...

Mi paquete no aparece

El proveedor me bloqueó mi paquete no aparece FedEx me dice que por la tarifa económica solo el remitente puede solucionar, Ebay cerro el caso no me deja apelar que puedo hacer

nilson

buenas tengo una compra con ustedes bajo el numero de orden 22-13457-87110 y quisiera el codigo de rastreo.

Item Stuck in IPZ - FFM Customs

Hey I was hoping someone knows what to do, since eBay support has been less than helpful: I shipped an iPhone to a buyer in Sri Lanka thinking I was using GSP, but apparently because I selected "eBay International Shipping" when buying my label I act...

Orders not updating with shipping/ tracking info.

I've had multiple issues over the past few weeks with the tracking info not being listed/ updated on the orders page after purchasing/ printing a label on ebay. Has anyone else been experiencing this? This morning I've had 4 orders all do this. I go ...

Forgot to add tracking number

So A customer had purchased a razor from me and I had forgot to add the tracking number to the order. The package is showing not delivered but I have confirmation from the buyer that he had successfully got the razor. How would I address this and get...

Postal Services in India, Europe to Suspend Ship of Packages to U.S.

"Letters, books, gifts and small parcels worth less than $100. will continue to be exempt.Many European postal services say they are pausing deliveries now because they cannot guarantee the goods will enter the U.S. before August 29th.""If you have s...

USPS Greenville SC Processing Facility Delays?

Is anyone else seeing delays through the USPS Greenville SC Processing facility?I'm trying to determine if my package is lost, or just hung up in Greenville SC. I have a shipment going to south western end of N. Carolina near Asheville, mailed Dec 5t...

Resolved! Combined shipping but different addresses

it’s me again guys! so the buyer (veteran on eBay) bought two items. Paid separately for each one. One address is in Glendale IL I see and the other item has an address in Australia. I messaged buyer asking if theyd like combined shipping and they sa...

Buyer wants to return item sold "as is".

I'm a new eBay seller just selling off some electronics no longer being used. So far my first three sales have all been a problem. The first two were no-pays and now a return. Item was a used laser disc player. This was part of my my item description...