Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Question: Free Shipping in Listing Title but charge for shipping under shipping rates

Hello all - looking to confirm my understanding or get clarification if I am incorrect. Recently, I contacted a seller about an item I was interested in with a question. The listing had "FREE SHIPPING" in the title of the ad but in the body of the li...

shipping fees

I sell various size lots…and need to adjust the shipping cost based on the lot. The system no longer lets me change the shipping cost when I use a previous template or relist an item and want to change the shipping cost. A screen keeps coming up forc...

eBay standard envelope shows delivered. But envelope had postage due.

I’ve had several deliveries (sports cards) arrive with postage due recently. I think it is an overzealous postal worker because they’ve been packaged how I always see plain white envelopes (PWE). My issue is that they are scanned as delivered in eBay...

Resolved! First Class Shipping in an Envelope or Padded Mailer

Almost everything i ship goes in a crush resistant box but I have a few things listed that could probably go in a padded mailer. Can I use the "First Class Package" rate to send an envelope or a padded mailer first class with tracking? It seems to be...

Clearing up misinformation about posting on the Community boards

Hi Community! It’s been brought to my attention that there are multiple posts that have the exact same content in them. Some of these posts are posted back to back or scattered on a few boards. I’m acknowledging that there will be similar questions p...

Resolved! UPS Shipping. What does the buyer see?

When I offer shipping through UPS. Does the buyer see and pay for the "retail rate" or the rate that I pay? Trying to figure out on some items which service displays a cheaper price for the customer. UPS or USPS.

Well, USPS is at it again!

Tis the season to ship packages . This year, USPS has added a new comment to their delivery system; "DELIVERED TO AGENT FOR FINAL DELIVERY". Agent? What agent? USPS says "your package was delivered". I said, if it's delivered, why doesn't it show as ...

Resolved! A customer is harassing me about a package stuck at the USPO facility

There's a customer who keeps emailing me about a package that's "in transit" and has been since December 4. There's nothing I can do but file a missing mail report. She HAS NOT asked for a refund. Should I just ignore her ongoing emails?Tracking numb...

Undeliverable APO Package

Sold a coin a few weeks ago, going to an APO address. Printed postage on eBay, it looks domestic. According to eBay, APO is domestic. I applied exactly what printed to the package, and today I get it back saying that I need a customs form. Well if I ...

Shipping and handling Each additional item

Currently listing is charging additional Shipping and handling cost for each additional item. How do I change to no additional shipping cost on additional items

Resolved! My ebay label printed out 8.5 x 11; whole sheet of paper, can I use it?

Can I just tape the label to the box or should I reprint it?

When using EIS it's important to always enter the package weight and size on the listing

How does EIS determine the shipping price if the seller offers free or flat rate shipping to the Hub? This is a question I asked in the Mentor Lounge. Devon had started out helping me but kyle@ebay Is the community team member who provided the answer...

How does EIS determine shipping if the seller does not enter weight and package size.JPG

Resolved! How does eBay calculate maximum cost for shipping label?

Let's say I have a situation where if I pick "You pay," they say my shipping label cost will be within the inclusive range of $9.55 to $17.10.Now, I do believe that I have my shipping locations limited to US and territories only. If that's the case, ...

How to ship rims and know cost to tell customer

I have a few sets of rims I want to sale individually or together but I want the buyer to pay for shipping. How do I know the cost to tell the buyer and how do I get them to pay it? Also I think the shipping cost is more than I'm asking for the rims ...

USPS when using prepaid printed labels from eBay, are ending up in Guam...

I sold an item, went to the PO, and they printed out the label via QRC from eBay, and mailed it off. It would reach it's destination, no later than the 9th, over a week later. This is from Oregon to Maine. Today, Iooked at the tracking, because I had...