Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Refund for voided shipping label

How long does it take to get a refund for a voided shipping label? I voided it immediately on January 10, and it is now January 24th.who should I contact.

Resolved! Inexpensive Shipping boxes

Can anyone recommend a good resource for inexpensive shipping boxes? I have looked online and I don't need 25 of the same size box. I need a variety of sizes from small (9x6x2 to medium 14x12x4 to large 17 x8 x5)I have been successful to date re usin...

How to ship a Stairmaster

The customer has paid for the shipping label through USPS but they said it's too big for them to ship. Could someone please help me.

User avatar by Enthusiast
  • 309 Views
  • 10 replies
  • 0 helpful

Resolved! Is it ok to wrap a shipping label around a box (address on top, tracking on side)?

If my shipping box is not wide enough to have the entire shipping label on the top, is it ok to fold the label so that the address is on top of the box and the tracking barcode is on the side of the box? I have these narrow boxes I would like to ship...

User avatar by Trailblazer
  • 5633 Views
  • 11 replies
  • 1 helpful

My package to a buyer is sitting at my local post office, they are not moving it along, what to do?

I recently dropped a package to a buyer to my local post office. The package had been returned to me for a reason the post office admitted was their error. The post office rep at the buyer's local post office advised me to drop it off to a post offic...

User avatar by Adventurer
  • 218 Views
  • 12 replies
  • 0 helpful

Buyer did not provide an adequate address

CAn someone help me with an issue with a buyer? I do not often sell on eBay. Recently, a buyer won an auction. They provided an address that looked like this (I have changed details): mary Smith 5672010 Sampson DriveSampsonville ME When I shipped (wi...

User avatar by Explorer
  • 123 Views
  • 4 replies
  • 0 helpful

shipping

getting the message " It was not possible to generate the label. Something is wrong. Please try again later."

Resolved! EBAYS SHIPPING LABEL TAKES MY HANDLING FEE

The buyer pays shipping and handling ( which I usually include $1 or $1.50 for my supplies; ink, boxes, tape, etc)First, I understand that eBay states it doesn't charge for a shipping label......butWhen you use their shipping label, they deduct the s...

User avatar by Adventurer
  • 1242 Views
  • 19 replies
  • 2 helpful

Manage Listings shows Free Shipping when using Rate Table

Hello. I'm still getting used to things after a long break, and Rate Tables are something new to me. I created a Rate Table and used it for a couple of listings. When I look at my listings under "Manage Listings," those listings are indicated as Free...

I want to offer Free shipping

I want to offer free shipping. I will pay for all shipping and handling costs. Yet it seem no matter what I do, my listings will say "$ THE PRICE + Shipping (you pay)". How can I get rid of the "+ Shipping (you pay)" statement that the buyers see? I ...

User avatar by Pathfinder
  • 110 Views
  • 4 replies
  • 0 helpful
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