Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Help! Buyer wants a refund for late item still in transit

I had a buyer request a return for an item which is still in transit a day after eBay's estimated delivery date. They are saying that it was a birthday present and that person is leaving the country, and that I should pay the return shipping and refu...

Seller not helping with item not delivered.

I bought an item and FedEx did not deliver it although it was shown as delivered on the tracking. I called FedEx and explained to them that the item was not delivered. I have cameras and FedEx did not even come down my street when they said that the ...

Anyone else have issues shipping to guam?

I have had two orders to Guam this year and BOTH of them got inr claims from the buyer. Both times it gets "delayed" from usps and then arrives after the inr claim is closed and buyer is refunded. USPS is no help because the item reads delivered and ...

Resolved! UPS smart pickup

Is there a way that when I purchase my shipping label through eBay that it can alert the UPS driver that I have a pickup that day? I see on the UPS website that is an option but not sure if it connects with eBay. Thank you!

Resolved! Shipping costs

Why as a seller am I charged a shipping fee when buyer is paying it

eBay's Policies

eBay is violating its own policies by allowing Sellers to provide a tracking # saying it was delivered. Then, when we dispute the delivery, ( even when it said in the tracking that it was shipped to a Post Office, & the Post Office sends a letter sta...

Resolved! I Sold My First Item to an International Buyer and Used the EIS Label But Was Charged Twice

On the night of August 15th, I sold a pack of four pairs of Goodfellow & Co. men's size L (large, 36-38) boxer shorts that's mint in original factory packaging that I've shelved for five years and decided to list for sale to downsize my collection of...

Top Rated Seller Plus

I just qualified for Top Rated Plus, I cannot figure how to do a bulk edit to all of my listings to change the shipping and handling time to same day and next business day?

AQUILINE Tracking # Fraud !!!

The Seller sent eBay a tracking # from Aquiline stating that the package was delivered to my Post Office, then to my home. I checked with my Post Master & they said it was never delivered as stated by Aquiline. Now eBay is taking the word of the trac...

Printing Packing Slips

Is anybody else having issues printing packing slips? Starting last night, whenever I try to print a packing slip, upon the print preview screen it just locks up. Rebooting did not correct. This is happening in Chrome and Edge and locks up in the sam...

International shipping via Asendia - helpful tips

I have bought items from USA using Ebay. I am in the Netherlands and hence sellers use "international shipping" which has some rough edges. Let me document a few, because I would like you sellers to keep selling to me and I think that EBAY, not the s...

PWE "Default" Weight and Size

I've tried to dig around and did some research but not sure if this is a thing. I've been listing hundreds of cards using PWE but have to change the weight and size each time. Is there a way I can change the default weight and envelope size to 1oz an...

WOW! Never had this happen

FedEx tracking number 391871656658 is my shipment from AR to MI, left on 7/25.FedEx tracking number 391871656658 is somebody elses from MA to FL on 7/25. Theirs got delivered to Ocala, FL. Mine's been stuck in Ocala, FL for quite awhile.Ugh.............

Shipment stuck at In Transit to Next Facility

One of my order has been stuck at 'In Transit to Next Facility' since last Friday. I do not know who to contact or what to do to know what is happening. Can someone help to advise? Thanks.