Shipping

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seller address doesn't match tracking info

I just purchased an item on eBay for not a lot of money (less than $100). But when I got the tracking information for the package, the origin of the shipment was in a different state halfway across the country from the seller location that's given in...

Why do Gift Receipts now contain the price paid for an item?

On a packing slip, the Gift Receipt option now shows the price paid for an item and in my book, this is the opposite of a gift receipt and the change needs to be reverted. This change came right around the holiday season, early Dec. 2022. Bad timing!...

Resolved! Error after "Purchase a label" !!!

After I press "Buy a label" on the shipping page, the page returns an error, but when I want to repurchase it the page said, "You already bought a label for this order". Ok, I opened the "Shipping Labels" page but didn't find the label related to thi...

Trying to change return address on shipping label

A buyer wants to return an item. I went in to buy a return label for him and my return address was old. I went into my account and changed it but the label still reads the old address. Now what?? Nothing I've tried works and the ebay asst is no help.

Sales not loading

I am selling things and they are not showing up in my awaiting shipment page. Some are though but not everything. Anyone else having a issue right now? The purchases show up in payments and all orders so I can ship from there but this could turn ugly...

Fedex Smartpost Claim Frustration / Lost Package

I shipped a package back at Nov 5 using FedEx Smartpost. The package is still in transit with Fedex. The last update was on Nov 11 and now the date is Nov 18. So this mean there hasn't been a shipping activity for 7 days. I called both Ebay CS and Fe...

Free or inexpensive shipping

We shipped an item last week that cost about $10 to ship. We see similar items shipping for free or $5 shipping. The items themselves are just a few dollars. Not enough to hide shipping costs in the item charge. How do sellers offer free or unbelieva...

Resolved! International shipping and Inkfrog

Hi there. Having issues with Inkfrog. It's claiming I am not enrolled into eBay's global shipping when I am and will not make my listings live. This has been an on going issue and now eBay is saying I have no shipping location selected and will not m...

Resolved! Unused Shipping Labels

I just completed several sales recently and, as a novice seller, set up several shipping labels which were incorrect. What do I need to do to get a refund from USPS for them? I set up new labels and shipped priority instead of standard shipping. The ...

Shipping issue.

I shipped out a card to CA and the customer states he never received it but I use the ebay shipping for PWE and it has tracking, Sent a message and customer still stated he hasn't received the card. Question is, When staying within the rules of eBay ...

Why Does it Cost So Much to Mail Something so Small?!

Hi all, The item I'm trying to sell a replacement game pieces that, when packaged, is about 1 oz per package. The package is a 4 x 6 bubble mailer. The object is flat as is the piece of cardboard it'll be encased in while in the bubble mailer. The ca...

Resolved! I Forgot to include little code on street line of address for authenticator/do they hav buyer addrss

I've been buying and selling on ebay for 22 years & recently decided to start selling some of my Yeezy sneaker collection. I hadn't sold any sneakers since the new authentication process was implemented. Today I sold 3 pair. Since I've ALWAYS ended u...

Buyer provided incomplete address and UPS charged me an additional fee

I am a new seller on eBay. Recently, I sold an item and shipped it using UPS. I did not purchase my label through eBay. The item was delivered, however, the buyer provided an incomplete address. There was a street address but not a unit number. As a ...

getting a refund for labels not used but manifested

I manifested 3 labels thinking I could just cancel the other two not used and I waited too long and can not. How can I get credit for unused labels?

Remove Local Pickup

I had searched through the forum without success.Is there a way to remove LOCAL PICKUP from my listings?I tried Bulk Editor and Shipping Policies without success.