Shipping
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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Anyone having issues adding tracking?

Hello! I've sold things before on Ebay but not in a few months. I just sold something and marked it as shipped but no option to add the tracking anywhere. I have seen it before in the past so I know where it should be but, I can't find anywhere to ad...

Item left in Bin by EVRI

Hi all , I need help please , I sold the trainer on eBay For £70 and I purchased and printed label from eBay (EVRI) the post has been delivered. I just had a message from the buyer telling me that he hasn’t received the post , when I looked at tracki...

Do I pay for redelivery if the buyer asked me to ship a phone with the battery, which was rejected?

I recently had an overseas buyer purchase a mobile phone, but the parcel was rejected after I shipped it because it includes a battery. The buyer specifically asked me to include the battery, so I did. It was shipped by using a clerk at the counter a...

User avatar by Adventurer
  • 235 Views
  • 6 replies
  • 0 helpful

Resolved! New Shipping policies or description

Is there information on the new way to handle the shipping changes when you list? We have so many different choice. It looks like all different shipping charges that we have are their own new policy and I have to scroll all over the place to find the...

"Item Not Received" Claim - When Does Ebay Close It Out?

Long story short... sold an item last month. It was delivered December 19, per USPS tracking. On the 6th of this month, the buyer opened a INR. I uploaded tracking to the claim and indicated the item was delivered December 19, and the address it was ...

Stop E-Bay Labels from Printing Instructions??

Somebody please help me find the setting to remove label istructions so I can use my 6x4 label printer. The link in label preferences shown in many help topics seems to be no longer there.  

LabelSample.png Label Instructions.png
User avatar by Explorer
  • 62 Views
  • 1 replies
  • 0 helpful

How to combine shipping ?

I sell multiple of items all in the same listing . But can't see how to make it so the shipping costs are lower. It's charging customers $20 dollar shipping when it's only around $7 dollar shipping. anyone can help me

Resolved! Shipping Rate Tables

Hi All ! I have a question. I make the shipping rates tables depends on the weight of the items. But I just cant find the option to them when I want to list an item. Im based in Europe. When I choose "Select a shipping service" I can only see USPS, U...

Resolved! Poland Package Stuck at Processed Through USPS Facility Minneapolis MN Distribution Center 55401

 Hi There! I was Supposed to Get My Package From Poland Last Week on January 10th 2023 but it is Stuck at Processed Through USPS Facility in Minneapolis Distribution Center 55401. I waited for any More Notifications From USPS I didn’t received my Pac...

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User avatar by Thrill-Seeker
  • 639 Views
  • 6 replies
  • 0 helpful

Shipping question for a Cancelled Order repurchased

A buyer reached out to cancel an order because they'd used the wrong payment, after we'd already purchased a shipping label. After we canceled the sale, they repurchased the item. Can we use the same shipping label from the first purchase? Or do we h...

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