Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Parcel Select Lightweight

Does anyone use this? I started to learn a bit about it and it’s like opening Pandora’s box. I read that Stamps.com does offer this, I have stamps.com but don’t see that service enabled in the software with my account. Perhaps it’s something I need t...

eBay International Standard Delivery (EISD) - discontinued as of July 1st 2023

This morning's announcement: https://community.ebay.com/t5/Announcements/eBay-International-Shipping-is-here/ba-p/33700544 "eBay international standard delivery will be discontinued by July 1, 2023 as eligible sellers are also upgraded to the new pro...

Ebay not showing item delivered by UPS

I sold an item back at the beginning of May, and shipped it out with UPS. I kept up with the tracking all the way, and entered the tracking number on Ebay as well when it was shipped. UPS sent me an email stating the item "was delivered to front door...

UK Shipping issue

I'm having an issue with purchasing a label going to the UK. I sold a CD to someone and every time that I choose to purchase the label, it gives "It was not possible to generate the label. Something is wrong. Please try again later."I've read a tiny ...

Did EIS (Ebay International Shipping) get changed back down to a $500 threshold or is there a bug?

I noticed a change was made the other day. Items over $500 on EIS will not be marked as shipping to any countries besides the United States. This only seems to effect new listings or if you modify an old listing. I also noticed this in the clothing s...

USPS Refuses to Pay Insurance Claims! Do NOT Buy Mailing Insurance From USPS Because it is a SCAM!

USPS insurance does NOT cover Ebay transactions. Do NOT waste your money buying it. If you must use USPS, buy mailing insurance from a private company. USPS has rejected every insurance claim that we have filed, multiple times because their insurance...

New eBay Internation Shipping Needs Combine Shipping

This is not my selling account The new eBay international shipping has no combine shipping which is now costing me sales. A return buyer said they were being charged $87 AU more in shipping for the same order of 8 items they had placed in the past. A...

Customer support Non existent

I spent 2 hrs trying to get ahold of someone on the phone because online help is useless. How do I get a hold of a human being?

how to cancel a purchase?

unintentionally purchase 4 items and would like to cancel

Local pick up after a sale goes against seller status

I sold six items and the buyer happen to be local and asked for local pick up. I didn't have an option to choose that after the sale and it went against me as "tracking not uploaded" --lost top seller status. I spoke to Ebay who said I needed to resi...

Resolved! FedEx: eBay Embargoed Shipper to Hawaii

Hey kyle@ebay . This issue has been ongoing since 2019 so I'm tagging you with hopes you can liaise with the shipping team directly and get us some solid info on what's happening here and why the system allows these labels if FedEx is going to reject...

Resolved! I don't understand this about shipping

I'm having a sale. Buyer paid about 9 dollars for a shirt; fine. But the sale page says that they paid 10 dollars for shipping ( total order 20 dollars); the array where it says how much I pay Ebay for shipping is 6 dollars. I have been trying to get...

USPS Shipping Stalled at Scarborough Maine Destination Processing

I mailed a combined order on May 17, 2023 using eBay Standard Envelop (ESE). Tracking shows Destination Processing at Scarborough, Maine at 8:40am and 12:40am on May 20, 2023 and an estimated delivery of Monday, May 22. The buyer contacted me a few d...

EIS shipping changes? No longer over $500 items allowed to ship?

I sell sunglasses and would have some listed as high as $1999.99. However, it seems recently any sunglasses listed higher than 499.99 only shows United States shipping. I am not sure when this change was made. anyone else notice anything similar on t...

Ebay is completely overcharging for shipping if you use the calculate option

Not sure if anyone else has noticed this but every time i( as a seller) am listing an item for sale, I get to the domestic section (under shipping), and I click to add a service. From there i go to the bottom where it says calculate shipping. Lets sa...