Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

voiding a duplicate tracking number

Hi! Please help. I took a package to USPS yesterday and they noticed a typo on it so I took it home to void the label and make a new one. I tried all day to void it, then realized the PO had marked it as if I had shipped it. To ebay it looks like it'...

Aren’t anyone upset about the automation rather than human beings to ask questions to?

Global Shipping Mexico to Germany

Does the ebay Global Shipping Program /Service ship from Mexico out to Germany ?If not what would sellers use for relatively inexpensive yet trackable shipping of smaller items under a kg ?

Resolved! Priority mail shipping charges.

When I was listing an item and entering the shipping info, it said the item would be $11 to ship with priority mail. This package weighed 2lbs 2oz and was 11" by 8" by 6". But when the buyer purchased it, he was charged $18.95. At first I thought may...

Resolved! Shipping label was purchased before order cancelled . . . update

If a seller has already payed for a shipping label for a sold item,will ebay refund the charge for the label if the seller cancels the order and does not ship the item?

APO packages getting returned for no customs form

We print our shipping labels from eBay. Over the past month, I've had two packages headed for APO addresses get returned by USPS, they say "RETURN FOR EXPORT COMPLIANCE".Has something changed?I remember from many years ago that APO addresses had cust...

HELP: Sorry, we couldn't find a delivery service for this order.The post from address has an error

hi, I am from Canada and just sold 2 items, one to the US and one to Canada, both items have this message: Sorry, we couldn't find a delivery service for this order.The post from address has an error, please check your eBay account settings. What doe...

Resolved! About shipment late?

what happens if the shipment is late due to their fault?

Multiple cancelled orders for the same produce

We have ordered the same vitamin from 5 different sellers. Each order has been cancelled by the seller stating that it was damaged in transit and none are available. The last order was marked as delivered and then the seller cancelled it. We have rec...

Shipping Options on Listing Page

Why am I no longer seeing all the shipping options under shipping section of the listing page? I am doing a listing and wanted to use a Padded Flat Rate Priority Envelope but it isn't in the options. I noticed a lot of the options are missing includi...

Resolved! How do I correct this? Shipping issue on each listing page, international shipping.

I just listed a new item I went to check it and eBay has items listed as shipping to every country under the sun! I went and checked my shipping on the profile page and it still says I don't ship internationally. When I checked randomly, now other it...

Resolved! Item Delivered to wrong adress

My Package delivered to the wrong adress and seems like a scam . Despite this Ebay doesn't allow me to open INR. What can i do to open " Item not received " and refund my money.

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Calculated Shipping ?

Hi, Why is there already an amount for shipping on my listing(s) when I set it up for calculated shipping ? I am getting inquiries about the shipping price, and itdoes seem exceptionally high for a 6 lb. package, 24 x 16 x 11 (inches), and discouragi...

Fedex has new rules for drivers

. These actions range from package tossing and careless handling to obscene or offensive markings on packages and indecent public exposure," reads the memo. Dang that used to be a fun job. Now I'm not so sure.

Resolved! Tracking shows item went on vacation. What to do?

On Feb 13 I sent a 1st class package from Perryopolis PA 15473 to Tyrone PA 16686. After going to Illinois, the tracking update today is: "Your item departed our USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER ANNEX on February 21, 2023 at 3:27 pm...