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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Signature confirmation requested by buyer post payment

Hi all . I've never run into this issue as a seller, so I'm hoping someone can enlighten me in a timely manner. I just sold a lot of vintage buttons & after the buyer paid she requested that I add signature confirmation. Unfortunately, I'm only a sma...

I can't get Ebay to calculate the correct shipping

I want to set up calculated shipping so Ebay can calculate the shipping for me. I cannot get it to work right.Under Shipping Preferences I have "Calculated Shipping Rule" --> Combine All WeightsUnder Promotional Shipping Rule I have it set to give fr...

Your new and current eligible listings will be upgraded automatically - NO-NO-NO!

Just got this notice - "eBay international standard delivery is being upgraded to eBay International Shipping." That's nice but we never used the first one and will never use the new one. "All eligible sellers will be migrated to the new program..." ...

SELLERS: ORIGINAL PRODUCT BOXES

Sellers--when you sell something--and you're including the original box it came in--for example a Tiffany & Co box--or whatever kind of original box--Please do not use tape on that box. The tape greatly reduces the appeal of that box--especially if t...

Resolved! Postage

As I was preparing shipping label, I noticed I entered weight as 8 lbs but item is only 8 ounces. I amended it. Buyer paid $11.00 for shipping but only $7.00 was charged for the shipping label. How does the buyer get reimbursed? Do I need to cancel a...

Combined Shipping Error

I have had this issue multiple times now. I have several listings with multiple different variations of baseball cards, so people will frequently buy them together as they are part of the same sets. If someone does this, it will allow me to combine t...

Resolved! Question about Harmonized System (HS) Codes

Wow, we're actually glad for the EIS program. Have you seen how complicated it is to ship internationally with the new Harmonized System (HS) Code requirements? It's insane to learn all the codes! And now with the possible penalties if you get it wro...

hola que puedo aser para recuperar mi dinero mi paquete nunca llego y evay y el bendedor

no me resuelven nada y ya son casi 3 meses hojala y me puedan ayudar

Late Shipping Protections - Wildfires

Will there be eBay seller protections for those with hazardous air conditions due to the Canadian wildfires that have been hitting various parts of the US this week? A few different sellers asked me and I told them that in my experience eBay will cov...

eBay International Shipping - opt-out questions

I just posted this in another thread and then of course the mods closed it. I'm not entirely opposed to EIS, but I want my international buyers to have other option as well. I have questions I can't find answers for, like: 1) If I opt-in, do I lose t...

Buyer Choosing Shipping Method

Okay, I just received an offer for an item, clicked accept offer. Now my item is sold, I can invoice the buyer. There are 3 shipping choices that I choose, the buyer can choose. How can I invoice the buyer if I do not know what shipping choice they a...

About packaging.

I was staring blankly at Facebook this evening when this scrolled onto the screen. https://www.thisiscolossal.com/2017/01/fedex-works-walead-beshty/?fbclid=IwAR3tJxw9Z11pPEmY3xE3UaJDoVhrbmbrWbx5y_dkSLJVg9SJAQp6nEgidNE Thought it might interest those ...

Freight, Flat Rate Shipping

I have a business Seller's account with ebay, and I used to be able to find the freight flat rate shipping option, but now it doesn't seem to exist. Ebay has some changes that don't seem friendly to the clients they serve. Both the seller and the buy...

Several EIS Questions

@wastingtime101 and community They moved me into EIS. I opted out right away. Considering signing up for it as I have ~some items that might move well in Europe. I have been a "USA shipping only account" from the beginning. Do they have it as to wher...