Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

how to cancel a purchase?

unintentionally purchase 4 items and would like to cancel

Local pick up after a sale goes against seller status

I sold six items and the buyer happen to be local and asked for local pick up. I didn't have an option to choose that after the sale and it went against me as "tracking not uploaded" --lost top seller status. I spoke to Ebay who said I needed to resi...

Resolved! FedEx: eBay Embargoed Shipper to Hawaii

Hey kyle@ebay . This issue has been ongoing since 2019 so I'm tagging you with hopes you can liaise with the shipping team directly and get us some solid info on what's happening here and why the system allows these labels if FedEx is going to reject...

Resolved! I don't understand this about shipping

I'm having a sale. Buyer paid about 9 dollars for a shirt; fine. But the sale page says that they paid 10 dollars for shipping ( total order 20 dollars); the array where it says how much I pay Ebay for shipping is 6 dollars. I have been trying to get...

USPS Shipping Stalled at Scarborough Maine Destination Processing

I mailed a combined order on May 17, 2023 using eBay Standard Envelop (ESE). Tracking shows Destination Processing at Scarborough, Maine at 8:40am and 12:40am on May 20, 2023 and an estimated delivery of Monday, May 22. The buyer contacted me a few d...

EIS shipping changes? No longer over $500 items allowed to ship?

I sell sunglasses and would have some listed as high as $1999.99. However, it seems recently any sunglasses listed higher than 499.99 only shows United States shipping. I am not sure when this change was made. anyone else notice anything similar on t...

Ebay is completely overcharging for shipping if you use the calculate option

Not sure if anyone else has noticed this but every time i( as a seller) am listing an item for sale, I get to the domestic section (under shipping), and I click to add a service. From there i go to the bottom where it says calculate shipping. Lets sa...

4x6 shipping labels for inkjet?

Any recommendations on single labels that I can use in my inkjet printer? I don't really have the volume to justify a thermal printer. I've been using avery style labels, 2/sheet, but I have to do some trimming to fit them on my packages. Ideally, I'...

eBay doesn’t support trading cards for international shipping??

Just tried to ship cards with the new international program I was automatically opted into, and when I tried printing the .84¢ label to San Juan Puerto Rico it wasn’t working (kept receiving an error when printing) so I had to pay for the first class...

Constant problems this mont with the international shipping program

I heard they recently changed the GSP to the eBay International Shipping Program. And now this month I’ve had at least half a dozen problems with different buyers to different countries when I usually have no problems. Multiple occurrences of eBay un...

Changes to opting out of international shipping are annoying and unintuitive.

You should be able to exclude all international shipping on a listing with one button, like you previously could. eBay has made a process that was previously super simple, just clicking a slider for international shipping, into an annoying, more comp...

International Shipping Charges?

i need to know why i get charged 13.00 days after i pay for the shipping to the ebay global shipping center? the customer is to pay that and i see that they do! I am only given the item price (minus the fees ofcourse) and the local shipping price of ...

Item states that it's still on the way to shipping hub after arriving at shipping hub?

I tracked my item through the USPS tracking website and it states that it has arrived at the shipping hub already, however, when I checked the tracking through eBay, it states the following? Has my item been shipped to me or is this just an error? Ma...

Ebay shipping lost the package destined for Australia. What can I do as the seller?

I delivered the package to UPS, received a receipt dtd. 4/26 with the tracking # and later received confirmation that it arrived in Erlanger, KY. My customer has not received the item and now when an inquiry is made on the tracking # it comes back as...

Excluding Puerto Rico from Domestic 'Free Shipping'

I tried looking this up in previous posts and could not find an answer. How do I exclude Puerto Rico from domestic free shipping but still allow the customer to order by paying for shipping? I've tried revising the ad itself and it would not let me s...