Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How does everyone ship sneakers and purses?

I use a box and wrap them - but I saw a TikTok video and the seller just put the sneakers in a poly mailer (not even a padded one) and the same with a purse. I am always worried about things getting crushed so does this actually work and do things ar...

Fraud with Evidence, What Will Ebay do to the Seller?

1.Purchased a cleanser. Couldn't see expiration date clearly on listing pic, so I asked her to make sure it's not expired, and she agreed.2. She sent the item and I received it. On the expiration date, 202x, x part was scratched off with sharp object...

Seller won’t send item or respond to emails..what to do? Will cancel request work?

I paid for item and seller won’t respond to question about why it isn’t sent yet. I asked eBay to cancel this order and they won’t respond to them either. It’s not been three days yet. Will I get my money back if they don’t respond at all? I only see...

NEW Shipping Performance Policy — Item Not Received Rate

In case you didn't see this upcoming policy update https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-received-rate/

how to remove my name from return address

Hello im new to ebay just got my first order and noticed that my full name is printed on the shipping label, (return address) what do you guys use? Do you use a Initials or full name and how do i remove my name?Thanks

Resolved! Ground Advantage labels

I just issued a First Class return label to a buyer thru the ebay return. It says the buyer has until July 18 to return the item. But July 9, all First Class parcel services will cease and Ground Advantage will begin.What happens if the buyer doesn't...

Delivery

When will Abigail Journey December 16 2004 cabbage patch doll be delivered on what weekday Last time it said Shipping the doll never got delivered to my house the seller that sold Sierra Campbell Lied to me on purpose

Several items from China have tracking indicating they've cleared US customs, but not transhipped?

I have been waiting on several items from China that according to tracking have cleared US customs, but are now delayed for several weeks if not months. The sellers respond with they will contact shipper (FlyT) and be patient . Here's tracking from w...

Resolved! USPS Ground Service blah blah shipping

Do anyone know what that will TRANSLATE into as far as cost to seller?? Say the cost For 8 ounces or under package?? Formerly a 1st class package. Guessing an increase in price??

Are we going to be opted into Ebay International shipping?

I just read the summer update and it said all eligible sellers will be opted into Ebay international shipping. Awhile ago I remember opting out of this program. Can I opt out of this program again? Is it mandatory now?

eBay Shipping label - Option for contacting Buyer

For the last several weeks, the option to send your buyer a message when printing shipping labels is missing. When will the option be back? Always good to contact your buyer and advise them of their order and any other information they may have reque...

Global Shipping Program is missing on the App

Using the eBay App on an iPhone, there is no option to Select Global Shipping Program ? It’s just not there as a choice even tho I have it confirmed by eBay that it is enabled , will this glitch be rectified soon ? Thank you

Shipping - 3 orders - same customer - ebay combined all 3 for shipping but incorrect

I have a buyer who purchased 3 different items that I had listed with seller paid shipping. He paid for all 3 purchases separately.When ebay processed the purchases they automatically combined shipping. I now have 1 weight for all 3 of the purchases ...

Have I been scammed?

I think I have been scammed. There are 2 tracking numbers for my package, one for the seller's country and one for the international part of the shipping. According the the domestic number, the package have been delivered yesterday. None of the track...

Shipping screw up

I sold an item and in a rush I clicked thru and printed my label. Of course then I realize 13 oz was in my shipping details. I cannot figure how to get back into those shipping details to print another label. Does it open it if I void the label? The ...