Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Delivery Attempt: Action Needed Notice Left (No Secure Location Available)

I just started selling last year and this is a new one for me. Just needing advice on what other sellers do in this situation. Do I need to reach out to the buyer or just let it play out and see what happens? This buyer appears to be an established b...

How can I find my gift card transaction history?

Resolved! Shipping Lightweight Items Without Tracking Numbers

Sometimes I have very lightweight items that are sold under $5.00. These items will ship USPS in an envelope for $0.70 but you can't get a tracking number with that. If I ship first class package rate, it's about $3.00 and that obviously eats profit ...

Resolved! Tracking indicates show no authorized recipient available.

Hello,I have shipped the order for a buyer and the tracking indicates show NO AUTHORIZED RECIPIENT AVAILABLE.Might be the Buyer didnt recieved the parcel and he asked for a refund.Can I know the meant by "NO AUTHORIZED RECIPIENT AVAILABLE" means the ...

Cannot access my business policies

Every time I try to access my business policies I get this message: A cleanup job is currently running or has completed in the last 24 hours. Please try again later. This has been going on for several days.

Resolved! Global Shipping Program Ineligible items update?

Hello,I have noticed in the last week or so that international customers are now no longer able to pay for items that they have purchased in a specific category that I sell a lot in. That category being ECUs and Computers:eBay Motors/Car/Truck Access...

Tracking information is not being updated correctly

I am having trouble with my tracking information not being updated correctly. I am getting my item scanned individually each and every time. The update shows that the item was scanned but usually at about 2am an update shows "Pre-shipment info sent U...

Buyer says item is not working even though it was sold as broken

I sold a item and the buyer has requested a refund and says the item is broken and not as described when it clearly said broken in the tittle

Charged for items that were never shipped. Order disappeared out of system

I order food items ... I was charged for them ... got notified they were shipping ... got a tracking number ... items never showed up ... the tracking number is fraudulent ... my order disappeared out of the system ... I can't get my money back. The ...

being charged $3.65 per card where I have priced the shipping at .63 cents. What do?

What have I wrongly activated to get $3.65 per card charge when I only asked for .63 cents from the buyer?

Selling to Canada

Buyer says they are getting message "seller will not ship this item to QC, Canada". What do I have to do to sell my item to Canada? I have already edited the item to select Global Shipping option.

Why is my item still showing worldwide shipping.

Started a new listing. Herringbone Jacket pattern. Turned of global shipping, checked under destinationa: Canada. When I listed, it still showed world wide shipping.

Voiding shipping labels

I accidentally printed multiple shipping labels for the same items and it has been more than 5 days so I can't just void them. How do I correct this and get money back ?

Resolved! eBay standard envelope lost/not scanned

Hi all,I'm a relatively new eBay seller but a longtime sports card hobbyist. I have bought and sold a number of auctions using the eBay standard envelope for shipping. Recently, I had 2 buyers of single-card auctions of relatively small value (99 cen...

Returning an item

I recently bought a rug for $499 that shipped from Pakistan to the US, and paid $100 for shipping. I decided to return it, but the cheapest shipping cost (with DHL) was $274. The seller generously gave me a $50 partial refund. Now I'm reselling it on...