Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Q code

Hi,I haven't sold anything on here in years and recently sold an item. I had no idea of the label purchase, when trying to click Q code to send it, I couldn't so I bought the label. After that it rushed and said I shipped item, and has a the tracking...

EIS Fees are insanely high, and customer service has no explanation except that is the system!

So I sell stamps and ship usually in a plain white envelope, using first class mail, insured by the APS as a member. Not a big deal, charge a buck or so more than the $1.40 first class international forever stamp, all well and good. So I printed thre...

Resolved! UPS "ePackage" email - scam or legit? (I am expecting an email from them but...)

To start: I am expecting an email from UPS. Filed a claim 2 days ago. But I don't want my stress to leave me vulnerable. The email is as follows: Hopefully I'm not the only one who thinks it looks sketchy. Whats an ePackage? Why refer to an email as ...

Feedback on undelivered item

I received an email from eBay insisting that I need to to leave feedback for an item I bought. I left positive feedback for the item. It has been less than a week past the expected delivery date. It turns out that due to eBay's insistence, I left fee...

Wrong address

I was,told by ebay to contact you about delivering my trench coat .please could you deliver to #removed#

Returns

A buyer needs to return an item because it doesn't fit. Buyer asks me to send him a shipping label. I went to eBay page on returns and it lists a process for buyers to go through and get the label from eBay. What is the most effective way to help my ...

Resolved! I sold two items to one person and could not print the second shipping label

Things that I do not understandToday I sold two items to a person when I go to print the shipping label it only showed for one itemthe buyer paid for two labels and e bay only showed me one label to printit was not shipping combinationI had to spend ...

Signature confirmation requested by buyer post payment

Hi all . I've never run into this issue as a seller, so I'm hoping someone can enlighten me in a timely manner. I just sold a lot of vintage buttons & after the buyer paid she requested that I add signature confirmation. Unfortunately, I'm only a sma...

I can't get Ebay to calculate the correct shipping

I want to set up calculated shipping so Ebay can calculate the shipping for me. I cannot get it to work right.Under Shipping Preferences I have "Calculated Shipping Rule" --> Combine All WeightsUnder Promotional Shipping Rule I have it set to give fr...

Your new and current eligible listings will be upgraded automatically - NO-NO-NO!

Just got this notice - "eBay international standard delivery is being upgraded to eBay International Shipping." That's nice but we never used the first one and will never use the new one. "All eligible sellers will be migrated to the new program..." ...

SELLERS: ORIGINAL PRODUCT BOXES

Sellers--when you sell something--and you're including the original box it came in--for example a Tiffany & Co box--or whatever kind of original box--Please do not use tape on that box. The tape greatly reduces the appeal of that box--especially if t...

Resolved! Postage

As I was preparing shipping label, I noticed I entered weight as 8 lbs but item is only 8 ounces. I amended it. Buyer paid $11.00 for shipping but only $7.00 was charged for the shipping label. How does the buyer get reimbursed? Do I need to cancel a...

Combined Shipping Error

I have had this issue multiple times now. I have several listings with multiple different variations of baseball cards, so people will frequently buy them together as they are part of the same sets. If someone does this, it will allow me to combine t...

Resolved! Question about Harmonized System (HS) Codes

Wow, we're actually glad for the EIS program. Have you seen how complicated it is to ship internationally with the new Harmonized System (HS) Code requirements? It's insane to learn all the codes! And now with the possible penalties if you get it wro...