Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Can’t combine shipping on two items

This is weird, someone purchased two records for me that ended roughly a few days from each other but for whatever reason when I send an invoice for both records one only comes up and on their end they don’t have an option to combine shipping even th...

eBay International Shipping - Winning buyer doesn't know how much to pay??

A buyer with the winning bid on one of my items contacted me to ask how much shipping to his address in Switzerland would be. I am awaiting a response as to whether he received an invoice from eBay but told him I would issue him an invoice in the mea...

Who plans on using the 1 lb rate for Ground Advantage?

I recently saw the latest price chart for Ground Advantage. There's a price for 12oz-15.999oz which is $0.60-$1.65 cheaper than the price for 15.999oz-1 lb depending on what zone you ship to.So, who plans on paying 0.60-1.65 more for their 1 lb packa...

Resolved! Any way to sort by shipping service?

Just wondering....I have 1000+ listings, half are first class and half are priority or other forms. My store categories have both shipping services with no way to sort via store categories. I want to single out the first class listings ONLY, which sp...

EIS to restricted countries

What happens if I have EIS and a buyer from a USPS restricted country purchases from me?

EIS - Package Cannot be Exported

Hi, last week I was looking at a tracking for an EIS item I sold. I notice it had red ! point and the words - cannot be exported as the last tracking update . It also said I would receive an email. Well I never received any email about it. the item s...

Ground Advantage Prices INCORRECT on eBay for Packages UNDER 1 lb

Ebay's shipping calculator does not work for Ground Advantage packages that weigh UNDER one pound. USPS rates for what was previously first class package -- now Ground Advantage -- are, according to USPS, unchanged. See their rates here (click on Gro...

problem selling on ebay com

Hello,I live in France and created a listing on ebaycom for a specific item.The buyer of this item is located in Germany and tells me he cannot finalize payment because Ebay tells him I do not ship to Germany - which I did not exclude.So I generated ...

Short Postage on eBay Standard Envelope Mailings

I collect sports cards and many of my purchases (mainly single cards) come to me with postage due because the seller did not abide by the eBay Standard Envelope limits/requirements. I'm really getting tired of it. I realize I could send the item back...

Shipped per eBay's Instruction and Then Intercepted per eBay's Instruction, Which Cost Me $216

Now they don't want to reimburse me for this cost. I sold a camera lens at $830, and the buyer used an eBay discount of $813 and only paid $33. I thought it was fishy, but eBay told me to "Ship it now. This will not affect the funds you will receive ...

Package Research Case Closed

I realize that this topic has been heavily discussed. I sold a gold coin, insured the heck out of shipment, and buyer states not received. USPS states Package Research Case Closed. I filed an insurance claim but the resolution takes 30-60 days. eBay,...

UPS Surepost

If an item is sent by UPS surepost, both EBay and UPS show it is delivered at the point that UPS gives it to the local USPS Post Office. However, the item does not reach the seller until the USPS delivers it usually the next day, but can still be los...

Seller Marking Item As Shipped Before It Is Actually Mailed Out

Is it considered acceptable to mark an item as "shipped" days or weeks before it is physically mailed out? I find it extremely irritating as a buyer. As a seller, I never mark anything as being shipped until it is actually in transit. I recently purc...

How does a seller with hundreds of listings update all to the new USPS Ground Advantage?

How do I do it? I have over a hundred. One at a time? Is there a way to edit all at one time?

USPS Playing Pass The Parcel, 1 Month now, MO-IA-CA, Any Ideas?

Hello folks, I sold a product to a buyer in MO, buyer paid 06/07, we shipped 06/08, the package appears to on a USPS merry-go-round between three states, MO-IA-CA, the problem is, the package never seems to be able to get off of the ride, USPS claim ...