Shipping

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Shipping Templates Need a PO Box Toggle

We have a 30 pound product that we will lose money on by having to ship via USPS, when FedEx and UPS are 20 dollars cheaper. Ebay's current setup means we have to hurt customers in one of two ways1) Disable PO boxes for the entire account, even thoug...

Resolved! SHIPPED 2 ITEMS INSTEAD OF 1

In my hast to get an order out I shipped 2 of the items instead of one, I had both items in my image but a buyer could buy 1 or both Should I forget it ($55.00) or ask the buyer to return the other one and I'll pay the return shipping? bubba

Resolved! How to get refund for voided shipping label

Voided a shipping label for item#125689698299 for $7.96 and repurchased a new label right after. I haven't received a refund for the voided first label. Please help. Thanks.

Resolved! FedEx Package arrived Broke

I send a large package with many porcelain pieces. I thought I had wrapped it good along with double boxing it, but I guess not. The buyer has sent me many pictures of the stuff broken - the outside box was fine. I shipped it FedEx ground. Do I just ...

Standard Envelope Issues

Hello, I’ve been using eBay standard envelopes for a bit on my small items and recently I’m getting a lot of “item not received” messages and when I check the tracking all that shows up is that the item was accepted. I’m giving refunds but I don’t wa...

packing slip and invoice question

hello, three quick questions PLEASE!!! (and thank you!!!) Question #1when I print a packing slip it comes up with my store name on top but under it it has my ebay store website address with my old ebay store name on it. how do i fix it? example below...

Resolved! voided shipping lable

Been over 2 weeks waiting for refund on a shipping lable that was voided. How long does it take for refund from USPS?

Shipping details won’t update

Hi! So, I’m trying to list a book on eBay and everything else is fine, but it will NOT let me update the shipping details. Every time I put in the package information and click done, it doesn’t work. Very confused.

Regional Rate Box - No Longer An Option?

As of 1/19/2023, Regional Rate Boxes are not showing up as a shipping option.Anyone have any idea what happened?

Why can't I print Regional A and Regional B labels?

As of this week, i have been unable to print regional A or B labels - what has changed?

Regional Rate Box going away, Will eBay convert to the cubic pricing?

I went to ship a package yesterday, and discovered that the USPS Regional Rate Box A option was no longer available. When contacting Ebay Customer service, they informed me that USPS will no longer offer Regional Rate Box pricing, as of Sunday (1/23/...

I purchased a UPS shipping label for an item through the eBAY Shipping. Price different when scanned

I had an item ship to Brownsville TX, It was an original box for a maple town Critter set. No figures just the cardboard box. I shipped it flat. It weighed only 1 pound. I don't remember the exact dimensions however I did input that into the calculat...

Helpful hint #1 Packaging

Most sellers (mostly small time sellers) should always make sure to have adequate packagingBEFORE listing any items that require secure packing. Seller lists a glass vase. The glass vase sells. (Remember that Ebay requires you to ship item next busin...

USPS has stalled in delivery - But customer states there is damage with shipment

I have a strange issue - I sold an item 3 weeks back, and there seems to be a delay with the final delivery for the last 12 days, But the buyer has just sent me a message that the item was damaged; I'm baffled and thinking this is some sort of a scam...

Changes to USPS Regional Rate A and B boxes

Between now and January 22 when Regional Rate boxes are discontinued, Regional Rate Boxes will still show on the listings and be available for purchase on eBay Labels. After January 22, Priority Mail will be the service shown on these listings and pu...