Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer purchased/paid for an item and then asked me to wait to ship

I had a buyer purchase and pay for an item last night and then sent me a message asking me to wait to ship until after April 10th. I don't know what to do in this case. If I don't purchase and print the label do I get some sort of strike to my accoun...

Is there a way to print Packing Slips in Bulk SIZE 4x6

Title says it all, is there a way to print shipping labels in bulk, but size 4x6? I know I can go to orders page, select the desired orders, go to the Actions or Shipping (whatever) drop down menu and go to "print packing slips and more" (or whatever...

Shipping, can a seller charge a higher shipping rate? I see it

Resolved! eBay gave US address for customer in France

I sold an item to a customer with an Erlanger Kentucky address however she just texted me and said she's in France and doesn't know what that address is and where is her item. I can't find any details about the sale now on my site. Just her name and ...

UPS is going back and charging me upto 3x the price of the original label!

Just caught UPS and EBAY going back and charging me TWICE for labels.10 days after the label was purchased they are charging me again, and some of these charges are 300% higher than original.The weight and dimensions were entered correctly.This is ro...

Can I still use a void requested label?

I had printing issues with the label and voided it, but managed to get it printed correctly. Since the label says Void Requested, am I able to still ship it out?

Exclude Hawaii shipping

I excluded Hawaii on my shipping policy, but I received an order from Honolulu HI... why?

eBay Confirming An International Delivery

Hello,We had a package that was delivered to Canada on Wednesday 3/8/2023 by Asendia (Canada Post) but eBay has not updated the delivery tracking information on their end. It is now Thursday 3/30/2023 with the status dated on Tuesday 3/7/2023 that an...

Delivered to Agent for final delivery

I shipped a Priority Mail package on January 2nd. On the 5th, the tracking status changed to "Delivered to agent for final delivery" and has been that way since. eBay shows the funds from the purchase as "on hold". Why hasn't the package been deliver...

Excessive shipping charged to seller by EBAY! 33% markup on a return label?

Why are sellers charged 25-33% above reasonable cost for return labels purchased through eBay? We just accepted a return from a buyer and were charged @$22 for the return label when we were able to send the exact same package to the buyer for @$16. T...

Migrated to EIS, first sale went to EIS, second sale was Gsp?

I was migrated to EIS about 2 weeks ago. First international sale went through EIS… then a few days later I sold a second item. To my surprise, it sold through the GSP. Anyone else seen this? I know for a fact the second item was under EIS because yo...