Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Combined shipping

Hi So, I package my items before I list them for sale. When they sell I have buyers who purchase more than one item. Some boxes are odd sizes. Why am I forced to unpack them, some that take a long time to wrap, for repackaging into one box that I usu...

tracking number

Hello,I'm expecting a package. According to the tracking of the package it is in GLENDALE HEIGHTS, IL US since last Monday. On the other hand, I am in Quebec, Canada. Will I receive a new tracking number? When? Thanks a lot.

Wrong shipping service provided by ebay

I just upgraded a dvd shipment from media mail to 1st class as the difference was only 40c. It showed 1st class and reflected the increased amount, but label printed as Ground Advantage and estimated delivery 9 days. Anyone have similar issues with e...

WHAT DOES KEY RETURN ZIP CODE MEAN

I SENT THE CUSTOMER PACKAGE OUT AND IT WAS RETURNED TO ME WITH THIS STICKER RETURN TO SENDER KEY RETURN ZIP CODE

Resolved! VAT paid code no longer showing in Buyer's address or Tax ID section in purchase details page

Has anyone noticed that eBay purchase detail is no longer showing any Tax Paid code in the purchase details page? I thought we are supposed to be required to write the code on the waybill for international shipping to some countries such as UK, Austr...

Wrong shipping amount on order, how do I fix it

Customer already paid and I printed label. Is there a way to fix or do I have to eat the additional charge? Item has not shipped yet.

Has anybody else noticed USPS Ground Advantage scan issues from July 13th?

TGIF Ebay Community! Has anyone else noticed problem with the USPS Ground Advantage scans from Thursday July 13th? All of my customers from yesterday are showing the parcels delivered / individual picked up at USPS. That is impossible as my shipments...

Priority and Ground Advantage Prices Incorrect

Today I wanted to list a new item using priority or ground advantage. The package weighs 6 pounds and it shows prices for a item that weighs 14 pounds. The box is not oversized. I have noticed some complaints about the ground advantage prices when ch...

Item Not Shipped

Hello, Not sure if I’m placing this in the right section but… So I ordered an item for an upcoming event from eBay because it was set to come a lot sooner than if I ordered it from the actual manufacturer which is overseas. I placed the order on July...

International Shipment not delivered - help

Hi there,I sold and shipped an item internationally, about 4 weeks ago. Got a message from the buyer saying not delivered yet. Below is the current tracking info. What do I need to do? What will happen automatically with eBay? Thanks so much. Steve J...

USPS Ground Advantage costs more?

I see sellers saying the new USPS Ground Advantage would reduce shipping cost but my Ebay calculated shipping cost went up. A $15, 2 lb. 8x6x5 item to my own zip code was always calculated at $7.13 for "USPS Parcel Select Ground" before the 9th of Ju...

How to file damage claim with UPS

HiUPS is now on Ebay. So we started using them to ship our packages. One of them got damage. We tried to file claim through their website, but unfortunately we shipped directed to eBay, UPS said we are not the shipper. Then we had to call UPS and go ...

anyone use Endicia?

My Dazzle (Endicia) program has not updated to remove First Class and use the new shipping class. Always before I would get instructions to upload the newest version but I never heard from them this time. Anyone else? guess I need to drop everything ...

adding packing material costs

Is there a place to add on to the price for packaging material?

Am I Obligated to Refund Shipping on Returns? For Both Sides?

When a buyer decides they want to return an item, am I required to refund them for the original shipping cost?Am I also required to pay for the shipping from the seller back to me?