Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

free shipping supplies for stores

Where would I find free shipping supplies for stores ..

Tracking shows that the item was delivered

A case was opened by the buyer claiming that he did not receive the item, but the tracking shows the delivery.When the case went to the support the case was decided in favor of the buyer.I appealed the case and it was rejected, ' Where is the justice...

The Freight Forwarding experience.

On Monday, I've been dealt with a freight forwarding situation. I've told the buyer that it's no longer my responsibility to ensure that item be delivered and that they should contact the freight forwarder with the address listed. Today, the buyer me...

Order not right

I just ordered 3 boxes of kidney patches but the invoice says One 34.95 , I am sending the package to my brother’ s address. I can’t find any record that I bought it. I want to make sure that he gets the 3 boxes for the 34.95 instead of 1.Can someone...

Package mailed and delivered to freight forwarder. Buyer claims INR

Hello Sellers. I sold an item to a repeat buyer and mailed to address used by buyer. Tracking showed delivered to "Front Desk/Receptionist/Mail Room" August 7, 2023. Buyer claims INR and opened a case. I did some research and discovered the address i...

Shipping

hello. I need help in relation to a shipment that I made and it has not arrived. I have tried to contact eBay but have not been able to. What do you recommend me to do? Thank you

Is there any way to avoid getting a defect when you refund a buyer because you can't find the item

I don't see the problem with an immediate refund and why it should count as a defect because you couldn't find what you sold. It happens when you have a 1,000 items for sale.

Resolved! Can I get a refund for shipping cost after I paid out-of-pocket when free shipping was available?

Sold and shipped a pair of basketball shoes, but hadn't realized a shipping label was provided. Shoes were being sent to an authenticator first. Is it possible to get a refund for the shipping fee that ebay charged on my order? Otherwise I've paid tw...

Meaningless "Order status" page: Paid vs Posted vs Delivered

Yes there is more granularity to be seen if a tracking number has been assigned for an order but not all items are shipped with tracking enabled. The Order status page is currently not serving either the Vendor or the Buyer in any meaningful way.The ...

eBay vs AustPost tracking 2023-08-18 134700.png

Someone got into my account a few weeks ago and a recent package got sent to their address

I'm just looking to get some advice to figure out how to go about getting my package. On Aug 1st, someone tried to order something off of my account for $595, but it failed to deliver. I had my account reset, found out they logged in from, and I thou...

What "carrier" is this??

Never seen this before, and it's not among the options in my drop-down of tiers/carriers on my listing pages. Incidentally the seller sure has a lot of bitter neg/neut comments about shipping, and that's despite them being a TRS somehow.

Resolved! Very confusing Shipping Policies

I just tried to make a small change in the description for one of my listings, and upon submitting the update, I got the following notification: It looks like there's a problem with this listing.Shipping policy - You've provided an invalid shipping p...

Package Damaged in transit

Hi All, I need some advice. I recently sent a framed autographed jersey, and the glass frame was cracked in transit, and the jersey became loose. I packaged the frame through professional sand sent through UPS, but don't know how to proceed with my c...

seller, scammer, shipping and tracking

what do you do when you buy a item and the seller gives fraudulent shipping and tracking information, says the item was delivered , i contacted fed ex and opened up a case pertaining to this shipment, fed ex stated that this tracking number was not s...

Alaska Hawaii APO/FPO not included or excluded on my listings help!

Ok so the issue I am having is that Alaska Hawaii APO/FPO are not excluded in my shipping policy but they aren't showing up as places I ship to nor do they show up in my exclusions list which is only places the EIS program doesn't ship to. Does anyon...