Shipping

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Shipping delay

What to do if you're going to have a shipping delay due to bad weather? I've contacted the buyers already let them know. I just don't know if I need to do anything else.

Help! I'm a new seller and recently bought a 4x6 label printer for the large quantity of orders. Every time I pay for shipping through royal mail however, my customs declaration and shipping label get placed onto an A4 sized pdf on 1 page instead of ...

Resolved! I made a TYPO in my USPS tracking info - can I fix it?

I made a typo inputting my tracking info - I did not realize I had made one as Ebay showed that the number I entered was a valid USPS tracking number. I have been watching/checking tracking on the USPS website using this number and noticed no status ...

Postage refund

I sold an item and purchased the postage thru Ebay. I am unable to locate the item in my home (house renovation going on) I have cancelled the order, to refund the customer but I would like to get refunded the postage that I paid. Any help is appreci...

hand delivering an item

have sold a vintage guitar and don't trust shippers to safely deliver item ,buyer is close enough to hand deliver, how do I arrange that ?

Held in customs for a week now

HI, this 8th of January I bought two products to seller from Hong Kong, the problem is that it arrived to Madrid (im from spain) the 25th of Juanuary but it has been Held in customs since, almost for a week now. I don't know if this is a common thing...

Ebay do not let me change the shipping address change

Hello, can you help me, I need to change my delivery address but when I edit the delivery address in my Ebay account it does not let me Seve the new address.And if I create a new one, it is not saved with the new address either.always return to the o...

Resolved! Seller provided wrong tracking code

Hi, The tracking code format was “AA0###…” but he typed the 3rd character from the left O(as Orlando) instead of zero. I could find this error in the forwarding agent’s website and messaged him to let him know but he never replied and now the package...

eBay Intl Shipping - Prevents Combined Shipping

I just learned from a buyer that eBay is not combining the weight for listings using eBay International Shipping. eBay should have informed sellers about this limitation when they rolled out this service. This is BIG for international orders. Almost ...

Resolved! EIS multiple purchases question

@stainlessenginecovers @pjcdn2005 @dbfolks166mt Anyone who is familiar with EIS can answer, but paging you 3 b/c I know you have a lot of knowledge about EIS. I combine shipping typically, even when buyers make 2 separate purchases. I just combine th...

Media Mail grayed out

We have sold music books for the last 10 years shipping almost exclusively using Media Mail. Now starting earlier this week Ebay will not let us choose Media mail as an option when shipping. It is grayed out. Is anyone else had this problem?

Seller uses Buyer pays return shipping for new items and used items

I have been charged Twice/ now 3 times despite using the buyer's pay return shipping. Twice for selling used items but I'm very knowledgeable in both areas. 1 item is a 17-year-old product that is known to be used outside on a regular basis, the item...

Do I have to Opt out of Ebay International Standard Delivery before being invited to EIS?

I have two stores that I use Ebay International Standard Delivery on. I would like to change to the new EIS (Ebay International Shipping) Program in both accounts. From what I can tell it will be slightly cheaper for the buyer, and the fact that ebay...

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shipping address change

I want to send a laptop to my nephew. OK

Return Shipping with Payment Dispute

So I had a buyer open & close a return then open a payment dispute through their bank before I had a chance to respond. I was worried they were going to try and keep the item but have now responded that they will ship it back.My question is can I sti...