Shipping

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New seller mistakenly switches two sold items

I apologize for the confusing title. I was shipping 2 items to different buyers and accidentally got the items confused. Now the two buyers have the wrong item. How can I fix this easily?

Aquiline? Fake tracking service?

When you look this company up they have an incredibly low trust score, no contact info, and are not even a shipping company. They will list your package as delivered when it wasn’t and there’s no way to get in touch with them or to find out what cour...

Shipping

I shipped the item and tracking shows in transit buyer want refund, it is past expected delivery date. What should I do?Actually I contacted the buyer yesterday and asked if they received the item, and today I got a notification that they were reques...

are you less likely to sell globally because of ebays return policy

i sell thru ebay's global shipping program. however with buyers requiring no effort to return i have stopped selling electronics globally. an international buyer KNOWS you're not going to pay a premium shipping rate for a return and all it takes to o...

Resolved! Combined shipping requests denied

I know buyers can be jerks about stuff, I read the forums and I'm your fan. That's why I only shop for things and do not even try to sell. Although I have shopped for and purchased over 5 thousand items in the last 10 years I'm going to give up tryin...

Item I sold on marked as delivered by FedEx on 12/8, today it showed up return to sender

Hello all, I ran an auction that ended on 12/5, with the item showing delivered on 12/8. Today it was delivered back to me labeled “return to sender”. The item was shipped with an eBay-generated FedEx label and the address seems to be valid. The box ...

International Shipping

Hi, I ordered something through ebay's international shipping program and the tracking says it was delivered to an ebay expedition center in Glendale Heights, Illinois. How many time do packages stay in these centers ?

Having to recall a $700 UPS shipment

Buyer sent this message, "Hi can i reroute the delivery? (Happy to pay fee/tax diff). I cannot be at delivery address for 3 weeks." I shipped this order same day, Friday, using eBay shipping. Received the above message an hour ago. I have intercepted...

USPS Regional Rate Shipping Now Gone ... Any Suggestions?

Hello gang, I have not had to ship anything recently that has needed or would benefit from the USPS "Regional Rate" shipping boxes. However, we have previously used them on a rather regular basis. Apparently on or about January 22, 2023, this USPS se...

stop international seller listing in search results

Is it possible to exclude all international sellers from my search results and set that as a default option going forward?

eBay Standard Envelope Label picture?

Would anyone happen to have a screen shot of an eBay Standard Envelope shipping label they can share? (with addresses blocked out please). I was asked about this program at the Post Office today and since I have never used it was not able to answer a...

Resolved! Printed wrong label - how to get postage refunded

I was distracted and pressed Print for a flat rate envelope, instead of a flat rate padded envelope. I saw my mistake after I printed the wrong label. I then printed the correct label. I have the printed wrong label - how do I get Ebay to refund the ...

USPS International First Class Package vs. Ebay International Standard

I have a customer that asked me to add USPS First Class Package International because, they said, the shipping charge is so much cheaper than ebay's International Standard Delivery option. But I am in the process of printing out the label, and Ebay I...

New International Shipping.

In December Ebay switched us to the new shipping program, we had been using the GSP with no problem for years. Since Ebay switched us we have not had any international sales due to the items we sell not being eligible for the new program. This loss o...

How are sellers shipping things like phone cases for $0.89 via USPS

I've purchased a few phone cases recently, and the seller paid $.79 - .89 postage. I don't see any options for shipping on ebay or on pirate ship for less than $3 or so. How can they do this? What is the secret?