Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer is approved return on international shipment already sent out, what to do?

Greetings, I sold an item on Friday to a buyer in Canada, I'm within the US. I shipped the item out today (Monday), 3 days later, using USPS International First Class shipping. About 6 hours after I ship and tracking already indicates USPS is in poss...

Resolved! 2023- Bulk Shipping Labels Printing 2 per Page Horizontal (Zebra Printer)

I use a Zebra Printer - have for over 5 years. I use bulk shipping due to shipping multiple items a day. Suddenly, yesterday, when I went to print my labels they are showing up horizontal, 2 per page, as if it expects me to ship on 8.5x11 sticker she...

How to report buyer with fake address?

I have an order from buyer with obvious fake address. he also have active listings for over $100 items. He have email address in street field and some random letters in other areas. I know it is fake address. It is not fowarder. How do I report this ...

Small Item Shipping Methods??

I recently came upon a stash of sports/historical buttons and pinbacks. Selling price would be between 7.99 and 14.99? I can't just throw them in a flat envelope where they could get flattened.What would be the safest and most economical method to sh...

What is up with shipping delays of small packs shipped post July 9th w/ new "ground advantage"?

We are seeing complaints and delivery is now taking over a week longer than the old first class shipping system. Are any other sellers getting a huge upswing in delivery time complaints, late arriving packsand lost packages?

Can’t Update Ship Date on eBay App

My local post offices have been on a rampage with not accepting packages that are past the ship date. Legit have been turned away on a Monday because the Ebay label had Sunday’s date. I got into the swing of putting the actual ship date when I creat ...

Resolved! Ground Advantage "Tracking Not Allowed"

I'm curious if anyone else has had this issue. Prior to the change to Ground Advantage I would send flat items less than 16 oz. via First Class Mail. FCM did not provide tracking. I have now sent items packaged as usual in flat envelopes using Ground...

State taxes on shipping

Hello, Just wondering if eBay or any of the buyers in Michigan know why Michigan finally stopped charging taxes on the shipping in addition to the item, and (doubtful, I know) if the state will reimburse for the two or so years they were taxing the s...

Resolved! Seller is using "Open Box" instead of "Used" status of the item

Hello guys, Found a smartwatch on ebay, listed as Open Box, that clearly has scratches on it's bezel on the pictures. As far as I understand, this automatically makes the item Used instead of Open Box, since according to ebay Open Box is "Open box: T...

First time shipping to APO AE could someone help answer these questions?

1) Does Ground Advantage work for these? It was what the listing offered, and its not greyed out. I am assuming it does but does anyone know? 2) The item is sunglasses, I think the HS Tariff Code is 9004.10 3) There is a third row, does it need to be...

Buyer changed address after sale. Said they were moving.

I let the Buyer know that I could cancel the order so they could re-purchase it with the correct address or I could send it the address originally provided and they could track it. I am waiting to hear back from them. I am supposed to ship it out tod...

Cant add flat rate cost on freight item

Hi, I needed help on why my shipping flat rate cost is not coming up on an item that I changed to freight. I have updated the dimensions and weight to 200lbs, but there is nothing below to add a flat rate cost or anything. Thanks for the help,

Resolved! shiping a vhs tap

how can sume one ship for 3.65 I see it a lot is there a trick to it

Where is signature confirmation on Stamps.com online version?

I'm printing shipping labels on the Stamps.com online version because the software version is not working, however I can't find any area where you can add signature confirmation. Does anyone know where this area is at?