Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

FedEx Ground Tracking - "Address Corrected" notation added on day of delivery?

Hello, everyone. Just before the Labor Day holiday, a buyer in Japan purchased a small collectible from me. The buyer has been a member since 2008 and has logged over 1700 transactions, all of which seem to have been reviewed very favorably. No alarm...

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Returns for no returns policy

Looking to get feedback and answers on whether the approach is correct. Getting frustrated with selling on eBay. Mostly people know what they want, have researched the item you are selling, and end up happy with the item you send them. Unfortunately ...

Cost of return shipping label

A buyer is returning a large heavy item. I sent the package with FedEx Ground. When I approved the return and had ebay provide a return label, the cost for the return label stated was exactly what I paid to send the package with FedEx. However the re...

Order is shipped but still showing up as awaiting shipment

A while back I shipped an order of four items, but it's still on my Awaiting shipment page. It even says 'Shipped on Aug 30' where it normally would say 'Ship by ...' if it wasn't shipped yet. Tracking is added to all the items in the order. I've rea...

UPS shipping rates "estimate" not matching actual charges.

So, Today I received a message from Ebay that funds were charged to my credit card for a UPS shipping label I created on ebay a few weeks ago. Nothing unusual about that, however the charge came back $10.00 higher than Ebay shipping calculator origin...

Resolved! I want to combine shipping on 2 items, but use a larger flat rate box. Is it possible to do that ?

I want to combine 2 items that were both to be shipped in USPS flat rate padded envelopes. I will combine them in a medium flat rate box instead. Can I do that and just buy the one QR code label for the medium box only.? Without voiding any labels th...

part says delievered but never received it. checked tracking info, and no information

so bought a part from a guy in germany or austria..cant remember in ebay it shows just basic information that of the transit history but when I goto https://www.dhl.com/de-en/home/tracking.html and enter the tracking info, NOTHING comes up. and I rec...

Adding shipping

I am trying to list a item but every time i go to add the shipping it keeps saying error must add shipping I put the weight and size but it keeps resetting

Absolutely ridiculous miscalculated International shipping costs?

Hello, does anybody have any experience with eBay miscalculating international shipping? I just recently received a payment for an item for half of what it sold for. At first, I thought that perhaps eBay had sent out only part of the payout and was w...

Resolved! return item

I am returning a wrong item and ebay wants a photo added to the details of the return. I cannot upload photos of the items , they are the wrong size, would a picture show the half inch difference?

An investigation, but my package has not arrived, even though the seller by priority shipping throug

I have a question how long would it take to go to investigate for my package because I bought it in August 25 and it’s September 7 how long will they investigate it until I receive my package And the seller bought it through l Priority mail through U...

Refund for old shipping label

Basically, I downloaded shipping label for the buyer only to find out the label got corrupted and the file would not even open. I had to reprint the label. Is there a chance I get refund for the older label? I have the corrupted files for the proof.

I have an SR number but can't contact a live agent, just doing circles around the automated system

During the big shipping app issue I had to purchase shipping labels directly from USPS. I was told I would get a refund for the shipping I paid for in app and the difference from the discount. The number I used before now just results in being hung u...

Resolved! Media Mail?

I am selling an illustrated chart of a jet fighter that labels its parts and components. It is educational, but is framed with glass. Will this qualify as media mail? I have emailed the post office to ask, but I doubt if I'll get a response.

Shipping Costs more than anticipated

The shipping costs much more than what I charged on the sale site. Like $80 more. What do I do? Do I refund the buyer his amount and explain? How do I resolve this issue? First time selling and 2nd item sold.