Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Panic. Shipping cost almost entire price I charged buyer. Help???

Guys, I am freaking out. What should I do???I have never sold on eBay in the past. I have never shipped anything, ever, in my life (aside from free Amazon returns). I thought I figured out what to do, pricing my items at what I believed to be reasona...

FedEx Smart Post Snafu

It’s been over a year since I used FedEx Smart Post and I didn't know it’s been changed to FedEx Ground/Home Delivery. I sold some items to a buyer back East and she selected Smart Post as her shipping method from my ad. I printed the label, not noti...

Shipping from the U.S. to Puerto Rico

Hello, I just sold an item that will be shipping from C.A. to Puerto Rico when I put in my posting that I ship to the "U.S." only. Apparently Puerto Rico counts because it is a part of the U.S. territory, which I was unaware of. I am planning to ship...

Shipping Performance Policy — Item Not Received Rate

Hello, eBay sent me a message about the Shipping Performance Policy — Item Not Received Rate.The link https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-received-rate/?mkevt=1&mkdid=4&mkcid=30&bu=45120552229...

Resolved! Shipping to Denmark

On 14/8 you received a package via Fedex which will go on to Denmark. FedEx Tracking 782307282214 I am somewhat worried. Why has it not been forwarded to me/Denmark? Best regards Jan

ebay standard envelope

can anyone fill me in on the accuracy of tracking when using ebay standard envelope?

First experience with the EIS Program as a seller. Verdict, not impressed.

We just completed our first shipping experience with the eBay International Shipping Program and we find it lacking in two ways: This program is slow. On May 10th we sold an item to a buyer in Mexico, we shipped it out on May 12th (USPS first class p...

Seller refuses to refund me for insufficient postage. What are my options?

Hi there! As the title suggests, I purchased an item and USPS held the package at my post office because there was insufficient postage. When I talked to the clerk behind the counter, he told me the reason the package was held is because the shipper ...

is Fedex or UPS automatically notified once I create a label and all I have to do is initiate the PU

I have not used either one in a very long time, and when I did, I just dropped off the shipping paid package to the correct pick up point.Before I ship and commit to either carrier, just asking if YOU KNOW if I can create a pick up right from the eba...

ebay International Shipping issues

I just accepted an offer for a book from a buyer in Canada. They cannot pay because shows that "this seller will not ship to your location". This is not accurate as none of my shipping policies have Canada as an exclusion. If I try to send an invoice...

Largest post office in Cincinnati is almost dead for shipping.

I could go in the largest post office in Cincinnati as recently as a year ago and very often there would be 20 people in line with most having packages. Now, I can go in this post office any time and I'm either the only one in line or with 3-4 ahead ...

Resolved! business policy templates do not include EIS?

Experts, Recently I got a message from eBay saying how useful and important it was to set up business policies (or "business policy templates"). So I "tapped" the link and tried to do it. My issues:Under shipping, I don't see EIS as an option (nor GS...

Question about max shipping size for USPS Ground Advantage

I have a large item; the dimensions are 60" x 24" x 10. From what I read, the total length plus girth cannot exceed 108". I assume girth is all the way around so I come up with 60+24+10+24+10 for a total of 128. When I enter these dimensions, it stil...

Would you ship or cancel an ebay international sale?

If a buyer purchased and paid for an item via the new international ebay program, and then wanted to do a cancellation, would you ship the item still and deny the cancel or cancel the item? If you ship the item and the buyer returns it, you still kee...

Needed: Bulk Label Settings using Dymo LabelWriter 4XL or Twin Turbo?

OK...to start off, if you are printing a single label directly off the item shipping page, yes...you have to use the 'show more' link to change the settings and everything works perfectly fine. However, if you have 15 items to ship and want to use Eb...