Shipping

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Why does this keep happing?

I only ship in the US and to Canada. I have calculated shipping in the US, and flat rate shipping to Canada. I have global shipping program toggled off. I have USPS First Class Mail International / First Class Package International Service chosen. I ...

Shipping Calculator Inaccurate

This morning I sent invoices to several customers, combining shipping based on the shipping calculator.I undercharged the customers because the shipping calculator was wrong.I always add 50 cents handling to help cover eBay shipping charges but it wa...

USPS Newark

Has anyone else in the last few months had packages lost, stolen, undelivered or no scans from the Newark, NJ USPS system? I have very few problems with USPS but in the last 2 months have had 3 packages "disappear". At this point I will not be shippi...

Buyer wants return. Says Doesn't Fit

The buyer said the item doesn't fit and looks more burgundy when I said it is red. It is definitely red and then she said it was too small. It's was a $24 item that she offered $12 for. We settled on $15. I do not take returns as it is a used item. I...

Top-rated vs regular and late shipment dings

I heard that if you are a top rates seller, as long as you pay for and print a shipping label within your stipulated handling time, you will not get a ding for late shipment as long as there is carrier scan at some point. So let's say you offer same ...

New I nternational Shipping Program

The new International shipping program will not allow buyers to purchase multiple items using their shopping cart to have them sent together in one package. International Shipping removes the multiple items and creates an individual order for each it...

How to correct combined shipping cost after buyer pays less than invoice

Hi, I have a buyer who bought two items. One is under 1 lb and the other is over 1 lb. I sent an invoice at buyers request for both items totalling under 3 lb and usps priority mail shipping. Somehow the buyer paid for usps first class which is not e...

Resolved! Item stuck where seller dropped it off for over 2 weeks.

I ordered an item from someone on Ebay on January 20th. Tracking was updated almost right away as just provided to carrier. It then got shipped out the following week and was expected on the 26th. The package is still stuck in the same facility where...

Package was delivered but buyer claims he did not receive it.

I received a message from my Buyer who claims he did not receive the package. Per the tracking, the package was "Delivered Left with Individual". The Buyer is claiming the package was not left with him. I'm not sure what to do in this situation. Can ...

Resolved! refund for shipping label

Ebay automatically selected a shipping label for $9.59, which was inadequite for shipping the item. I purchased another lable for $19.95. I have not yet received a refund, and never used the first label. I received an email stating refunds from USPS ...

I sold an Ebay item that the buyer never confirmed

I sent an item that I sold on Ebay for over US$ 300, but the buyer never confirmed that it had been received. I sent the package from my country (The Netherlands) and I had to use a manual Track and Trace package because I couldn't use any of the mai...

Resolved! Shipping Carrier Delay (Weather) / Harassing Buyer

I have a buyer who is now harassing me by messages about a carrier delay due to weather. The day I received payment, I printed a USPS Priority Mail label through eBay and minutes later dropped the package off at the post office. I informed the buyer ...

Safe to Sell This?

New buyer from Canada, only 8 feedbacks all from last month. I'm worried about possible foul play based on the small amount of recent feedbacks.Here is the item: https://www.ebay.com/itm/266120860588?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=QWC...

Standard envelope

Is standard envelope for cards and coins only...Can I ship small items that weigh under 3oz as long as they are not .25 thick..Example..Doll Clothing.