Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Tracking not updated

Hello, I have sold a item and dispatched it. I put the tracking number on eBay but it is still showing as dispatched. When I go on to the Parcelforce website it is showing as delivered. It seems that there is no way to manually update the details on ...

Resolved! Claims items not delivered

I have had 2 buyers say their items did not deliver in that last few days even though the tracking from USPS says that they did. What do we do in these situations? Once I have shipped the items and the tracking shows they delivered, it is beyond my a...

International Shipping

How do I get enrolled in eBay International Shipping?

Vat

I am dropshipping from CJdropshipping. Why has eBay added vat on my item. I’m shipping from uk warehouse and selling in uk. This makes my product unprofitable. Do I need to input iOSS somewhere in CJdropshipping?

shipping calculator problem

Having trouble entering a dimensions on package thickness. Have tried fractions and decimals. Help, please. Thanks!!

Gift Without Purchase

This may be a dumb question, but is it possible to send gifts to customers or potential customers via ebay, even if they don't have a current purchase? Looking to try a new marketing tactic.

Ebay/Fedex is practically a criminal organization!

Just got charged $26 extra on a simple 32"x3"x3" package sent from PA to FL. through ebay labels/fedex. After several phone calls just got a message from ebay- Fedex charged additional handling because of the package even though all dimensions and we...

Bulk Label Printing - Labels printing 8.5x11 instead of 4x6

It just started recently, but when I ship more than 1 thing at a time in the bulk label tool, my labels will print out on 8.5 x 11 sheets (two to a page) instead of 4x6 how I have it set. When I go to the shipping label screen and download each one i...

Very high costs shown for eBay International Shipping

I previously used eBay international standard delivery on my listings. Since that service is being discontinued, I've changed to the eBay International Shipping service. I have a listing with the weight specified as 2 ounces, which shows shipping cos...

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eBay International Selling Program Issue

I opted into the eBay International shipping program when it first started. I sell costume jewelry. The program clearly states it will not ship “high end “jewelry. My jewelry is not “high end”. Last month I sold a box lot for $59.00 of broken jewelry...

Buyer is UK says can't buy from me, but...

Hi all, I've been contacted by a potential buyer in the UK and he says when he tries to purchase from me he gets the message that I don't ship to his country. I checked my settings and it shows I do. He has tried a couple times. I recommended he put ...

International Return Advice

Hello, I bought a pen from a seller in the United Kingdom that was not as described. I'm based in the US. I opened a return case on the 8th and the seller accepted on the 10th, but of course, couldn't send me a return label. I messaged eBay on Facebo...

Resolved! where did ebay put the shipping policy options for changing and adding.

I am trying to add free shipping on one item. I cant find the shipping policy pages anymore.

Question regarding item stuck in transit

I purchased on item last month that had an estimated delivery date of 3/15. The item has not had a tracking update since 3/11. I opened an item not received request asking for a refund because the 30 day time limit is approaching. The seller response...

ebay automatically enrolled all sellers into buyer shipping discounts today

so without any warning or notice today, ebay enrolled all sellers into automatic shipping discounts for buyers.the statement on the buy shipping page reads: Your buyers are paying discounted eBay shipping rates. To receive these rates, you must purch...