Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Item says it is Shipped but it Doesn't say it on the tracker

I bought shoes with the (Authenticity Guaranteed) label, and the seller I bought from says that the order was "cancelled" because it was "Out of Stock or Damaged". Mind you, I am very aware that the shoes that I bought are pre-owed but clean. I am gu...

Country for International Shipping Not Appearing in Listing

Hi - I have a customer in UK interested in an item (334667898284). However, they are not seeing the International Shipping listed. I know they are on the approved countries list. Any thoughts on why its not showing for them? I have shipped internatio...

Should I ship a big box to a P.O Box?

The buyer paid for shipping via FedEx, but USPS is the only one that accepts a P.O. Box, and it’s more expensive. I reached out to the buyer, but she hasn’t replied to my message. What should I do? I fear that the package might get lost.

Duty charges

Hello, I was charged $21 for duty charges for an eBay order. I live in Canada and have bought from eBay before but haven’t been charged duty charges.Is this normal?

ebay switched my shipping label payment method without warning AGAIN!!!!

I am tired of ebay switching my payment method. If I have it set to us my processing balance to pay for shipping label managed payments/ebay should take the money out of the processing balance and NOT switch back to my PayPal account without warning....

America to Canada shipping costs two-three times as much as Canada to America? Really??

I notice incredible shipping prices from many American Ebay sellers compare to Canada. For example, I can ship a 2-3lb package from Toronto to Texas via Fedex 2 day air service for $14.00 Can. But if I want to buy something from an American, it's oft...

eBay shipping insurance

I had my first claim with eBay shipping insurance. I filed a claim and was notified that I would be paid within 3 to five business days. Six business days later no payment. I called the number provided and like eBay you cannot speak with an actual pe...

Shipping Address

Instead of using the address that I have in my account, is there a way that I can have the shipper use a different address, just for this one item?

Ebay Standard Envelope Issues - Not Arriving to my buyers, and not arriving from sellers

I have used Ebay Standard Envelope Shipping for trading cards since that shipping option became available. Over the past six months I've only had 2-3 items not show up. I never send anycards over 35 Pt this way and in a taped top loader wrapped in pa...

Free shipping option does not work, Oktober 2023

and on listing it showsWHY there is "Calculate: when I have chosen FREE shipping ?

USPS Insurance Claim help

I have submitted my original claim and now my first appeal and both have been denied. The post office is now requesting the below info that must be all on one "ebay receipt". I cant find anywhere in my account where this is something I can pull. I ha...

Resolved! Shipping Setting Reset every time I hit "List"

Hi everyone. I am here with a shipping problem that has been happening a lot lately. I create a listing. A shirt weighs 15 oz. I am using first class. When I go to set the shipping the default is set to 1-2LB. I change it to custom. Size is 15"x12"x4...

International Shipping

I'm trying to send my first international shipping thru ebay global shipping. If someone bids on an item and I accept and they are in another country, does ebay automatically put name of hub on shipping label? And then all I have to do is ship to add...

Seller approved my return but does not provide a valid return address

Greetings, A week ago I initiated a return, my return is within the timeframe and seller's listing mentioned that they accept returns. The seller was initially pushing me to take a partial refund and keep the item instead of sending it back but in th...

Ebay Standard Envelope Is Not Fun

I am so upset with Ebay - I am 30 years on Ebay with a 100% rating. I always ship sales right away. I gave this Ebay standard envelope a try for the past month and its a total and complete MESS. The tracking rarely updates and now a customer says he ...