Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! eBay’s USPS Parcel Insurance Plan (PIP) Claims — No Updates, No Access, No Support?

If a buyer doesn’t receive their USPS shipment and the seller has already issued a refund, eBay instructs sellers to file a claim for reimbursement through Parcel Insurance Plan (PIP) — a third-party company they’ve apparently contracted for this pro...

Unfortunately, this item isn’t available for purchase in your location

I'm trying to buy 2 of thise (item 166052947286) but every time I get Unfortunately, this item isn’t available for purchase in your location. The listing says international shipping and Denmark is included. Hope someone can help me. Regards Dennis.

European Buyer Can't Purchase

I am enrolled in EIS and to the best of my knowledge I have not excluded any countries. But an insistent buyer in Italy finally contacted Ebay and Ebay claims my listing is for shipping to the USA only. But I have inconsistent pages, one showing excl...

Resolved! Can I Still Offer Shipping AND Local Pickup?

I have some items on my selling account that I have as local pickup... a couple of things are manageable for shipping (although I would prefer local pickup) I think I used to be able to offer both calculated shipping and local pickup, but I can't fig...

USPS postage adjustments

Recently USPS postage adjustments happen a lot. USPS nips 1-2 dollars of Sellers for "underpaid" postage for any reason they choose. Happened to me several time, and finally I've opened a dispute which led to nowhere. After submitting the dispute, a ...

Damaged Item - refused by buyer - now what?

I'm the seller - sold an electronics item, shipped via ebay's UPS service. The buyer refused the shipment, on the advice of the UPS driver (box was damaged, glass pieces coming out from broken vacuum tubes presumably). He was told it went back to be ...

shipping with Fedex

I shipped a well packaged item with Fedex. It was a 250.00 item with 80.00 shipping. It arrived broken and the receiver was livid. I refunded his money in full just to get him off my back. I filed a claim with Fedex and was denied. They say not enoug...

ebay tracking not updated in 5 days

i ordered a package on sept. 14. tracking became available on sept. 15, but nothing has been updated since the 16th and its the 19th now. it’s from ebay speedPAK and the order is from China and I’m in the US so is that why? i’m really confused on why...

Why do both buyer and seller pay for shipping?

Hello, I recently sold my first ebay order. I listed the item for $160, and the buyer paid $173, which included shipping. However, in my payout, I was only paid $132, where $24 was taken out for fees and about $16 was taken out again for shipping. Is...

Item said delivered but was not

You said you delivered item this morning. Never arrived. Why can you not talk to a person. It’s set up to defeat that. If no one calls me back I’m done with eBay

Shipping set up

Hi - I'm a brand new senior seller trying to figure out shipping in general. I was hoping to use Canada Post, I purchased a laser label printer and scale thinking I could weigh and measure from home and print shipping label and drop off at the post o...

Resolved! No Shipping Refund?

It seems like I have to call Ebay Customer Service a number of times to get a Shipping charge back that was wrong not just once! Anybody else have this experience?

Delivered Packages | Yet you never received the Package

Any one to put on my shoes and give me a better brief on this because am running mad.I recently purchased a Lens that was shipped from Brazil to Dover, US.on the day of arrival got all the updates and indicated delivered by the USPS team from my dash...

Freight Forwarders

I recently sold an item at auction for nearly 800 dollars. The buyer’s address is a known freight forwarder to Georgia. While I usually don’t have any concerns about lower-priced items, I’m a bit skeptical about shipping higher-priced items. I know t...

Did not accept internatial until Enrolled in EIS since it started, just got a order going to Poland.

Hello, I quit all international shipping along time ago(way to long ago to remember). It was not until eBay came along with EIS that I enrolled and started shipping internationally again (only EIS through the US Hubs) if I recall, they had a checklis...